V ivek Batham

E -Mail: acf1q4@r.postjobfree.com

P hone : 1-502-***-****

SKILLS SUM MARY:

• 6+ Years of experience in the analysis, design, development, implementation and management of full life

cycle commercial applications.

• Cleared all major certifications in Salesforce.com including Advanced Developer and Advanced

Administrator.

• Functional experience includes application development in CRM and Health Care domain and

development of user interface elements.

• Extensive experience in User Interface Designing, Coding, System Testing, Implementing

and Maintenance, Performance tuning, Go-live support and Post-production support.

• Involved in all the stages of project life-cycle, particularly in the domain areas of

M anufacturing, Health Care, and finance and Enterprise applications.

• Expertise in using encryption gateways for salesforce like Cipher cloud.

• Extensive hands-on experience on Visual force, HTM L 5, REST & SOAP API, Salesforce 1,

Mobile Apps, Sales Cloud Console toolkit, JavaScript, JQuery, Apex Coding, Force.com

m igration tools (Force.Com IDE & Data loader & change sets)

• Proficient in Communities.

• Proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.

• Involved in preparing client proposals, ramp plans & effort estimates.

• Salesforce.com Certifications:

Certified Salesforce.com Advanced Developer (DEV 501)

Certified Salesforce.com Advanced Administrator

Certified Salesforce.com Developer (DEV 401),

Certified Salesforce.com Administrator (ADM 201),

Certified Salesforce.com Service Cloud Consultant

Certified Salesforce.com Sales Cloud Consultant

N AT IONAL I TY Indian

H1 Visa, Valid till Sept 2016 (Cur rently in

U SA)

V ISA(s)

Cur rent Location LOU ISV I LLE, KY– USA

B.E . (Electronics & Communication Engineering).

EDUCAT ION From SVITS Indore in 2008

C OUNTR I ES OF WORK EXPER IENCE India, USA

LANGUAGES English, H indi

• Good experience in determining project

t ime lines and ramp plans

• Indicative list of projects is given below.

PROFESSIONAL EXPER IENCE

• Deloitte Consulting India Pvt. L td

• Polaris Software Lab Ltd

• Mphasis An HP Company

ORGAN ISAT ION’S WORKED

PROJECT DETA I LS

D ELO I T T E C ONSULT I NG

Project Name: Humana Health Care

Role: Salesforce.com Consultant; Duration: (FEB 2014 – TILL DATE)

Project Description:

Humana is a leading health care provider. The future of Humana service leverages a single view of the consumer

to provide an integrated service approach where they want to meet their members where they want to be met,

meet them before they need to be met, and advise them on all of their health and wellness priorities.

Responsibilities:

Onsite Integrations Architect and Offshore Coordinator.

•

Working with multiple teams at the client side and developed API’s to support integration.

•

Implemented Processes which is similar to mocking a Salesforce within Salesforce

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Provided presentations to the client about various salesforce concepts as part of JAD sessions.

•

Involved in integration and application design aspects for various modules in salesforce.

•

Provided design documentation to offshore team for various integration modules.

•

Managed the design/ build effort from to deliver quality deliverable.

•

Proposed Deployment Strategies to the Client

•

Team Size: 20

Project Name: HCSC- HealthCare Organization

Role: Consultant; Duration: (Oct 12 – Dec 2013)

Project Description:

The project requires building a prototype for the Client’s Sales Service Center to provide a simple, seamless

customer experience from front end product marketing through purchase and use of a product, across multiple

contact channels. It focuses on preparation for the Affordable Healthcare Act (ACA) and the initial Open

Enrollment period. The expectation is that this change will affect the healthcare industry as a whole with a shift to

providing healthcare for everyone and an increased focus on retail markets.

It involves implementation of Obamacare, Affordable Care Act for buying and selling Health Plans.

Responsibilities:

Offshore Technical Lead.

•

Provided JAD sessions to the client from offshore to help understand the solution design

•

Implemented Task Rules Engines used to create follow up tasks, Microsites to enable individual

•

exposure of Sales Agents, Updating integrations to Hallmark based on ACA changes to health

plans.

Developed service processes using the Force.com FLOW manager.

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Production and Go LIVE support.

•

Team Size: 10

PROJECT NAME : AXA- Assistance Services

Role: Salesforce.com Consultant/Developer;

Duration: (June 12 – Aug 2012)

Technical Environment: Salesforce.com, Integration with TIBCO from sales force

Project Description:

The implementation is for the Concierge Services; their ambition is to bring immediate solutions to make our

everyday life easier. The Implementation was done for Italy, Mexico and Brazil countries.

Their major customers are large international companies recognized throughout the world:

• Insurance companies

• banks

• car manufacturers

• airlines

• travel agencies & tour operators

• telephone companies

• industrial and service Groups

• pharmaceutical industries

• distribution Groups

• Gas, water and electricity companies

• Public Institutions & administrations.

Responsibilities:

Offshore technical Lead.

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Converted complex client requirements or design issues into sales force solutions.

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Manage the offshore team with design solutions.

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Developed integrated solutions using apex web services and visual force.

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Developed force.com SITES and portal for multiple languages.

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Email Services, Content management, CTI Integration

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Defect management with offshore.

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Production and Go Live Support.

•

Team Size: 4

PROJECT NAME : WESTERN DIGITAL

Role: Salesforce.com Consultant/Developer;

Duration: (DEC 2011 – JULY 2012)

Technical Environment: Salesforce.com, Integration with TIBCO from sales force

Project Description:

Western Digital initiated the implementation of a CRM platform to replace its Call Center system, Clarify. This

implementation will provide Western Digital with a CRM solution in support of their call center operations and

their strategy to transform the call centers from strictly an operating cost to a revenue center.

Responsibilities:

Offshore Application Technical Lead.

•

Converted complex client requirements or design issues into sales force solutions.

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Involved in working with multiple teams at onsite to deliver an integrated solution approach.

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Manage the offshore team with design solutions.

•

Developed integrated solutions using apex web services and visual force.

•

Developed force.com SITES and portal for multiple languages.

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Configured the Service Cloud Console.

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Defect management with offshore.

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Production and Go Live Support.

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Team Size: 20

Proposal Name : SFDC – CPB COE

Role: Salesforce.com Consultant/Developer; Duration: (Feb 11 – Nov 2011)

Description:

This is an extension of the OSCRM project to add the additional functionality of generating report for the Bankers

and GMMs. This application outlines the specifications for the Reports, which will produce metrics for the overall

Sales Metrics template These bankers are responsible of taking charge of the transactions of their relations. This

was implemented in US, AP, EMEA & LATAM regions

Role:

Developed complex Report Generations using Apex and Visualforce.

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Configured the Service Cloud Console.

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PROJECT NAME : Symantec Sales-SMART

Role: Salesforce.com Consultant/Developer; Duration: (Dec.’ 09 to Sept’ 10)

Project Description:

Symantec Marketing and Rebate Tracking application(SMART)

SMART Application is used by Symantec to track all Rebates given on their products. SMART Application is

totally customized application which includes from Customization to Apex, Visualforce creation.

Role:

Developed Rebate Tracking Management.

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Used Find Near by app exchange application for integrating Google maps into sales force.

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Design of custom approval process based on dynamic approval routing.

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Solution design for quote pricing, tiered quoting and opportunity management using visual force

•

and apex.

Involved in configuration and environmental sync up activities.

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Involved in deployment activities of the application using change sets and eclipse.

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Team Size: 8

P ROJECT NAME– Non-Profit Force, Pratham UK (NGO) ( Sept 2009 to Nov.’ 2009)

PROJECT DESCR IPT ION:

Non-Profit Force is a CRM application used by Pratham U K. As an overseas chapter of Pratham

I ndia, Pratham U K focuses on fundraising to support Pratham's work in India, whilst also

maintaining the public awareness of the charity's work. Pratham UK works to engage the U K

community by holding fundraising and awareness building events throughout the year. Pratham

U K also hosts art auctions and conferences and maintains a strong young professional’s

organization. The role of CRM application becomes very significant in light of all these activities

carried on such a large scale.

Role: Salesforce Developer

Developed some new functionality and enhanced the existing to accommodate the new

f unctionality required/desired to make the application consistent with the requirements of an

ever-growing organization and their future growth predictions. Modules dealt with included

efficient management of Campaigns, Contacts, Opportunities, Donations, Surveys and Reporting

among many others.

Team Size: 3

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