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Customer Service Sales

Location:
Fredericksburg, VA
Posted:
September 20, 2014

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Resume:

Bryon Hower

**** ***** **

King George, VA ***** US

Mobile: 301-***-**** - Ext:

Day Phone: 540-***-**** - Ext:

Email: acf1pe@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - VA - Alexandria

United States - VA - Arlington

Work Experience:

Safford Fiat of Fredericksburg

4535 Lafayette Blvd.

Fredericksburg, VA 22408 United States

01/2014 - Present

Salary: 3,000.00 USD Per Month

Hours per week: 60

Fiat Sales Consultant

Duties, Accomplishments and Related Skills:

Duties Include:

-In charge of customer purchase order.

-Customer acquisition through internet marketing.

-Responsible for design and order of new cars.

-Training of new employees.

-Responsible for maintaining up to date computer files.

-Customer service including follow-up after sales.

Achievements:

-Nationally recognized sales consultant with several awards.

-Ranked 84th nationally.

-Top producer at dealership since being hired.

-Ranked number 4 in the region.

Toys R US

11005 Mall Circle Dr

Waldorf, MD 20601 United States

11/2005 - 12/2013

Salary: 90,000.00 USD Per Year

Hours per week: 60

Store Manager

Duties, Accomplishments and Related Skills:

Duties Included:

-Lead team of 100 plus members.

-Acquisition of supplies.

-Maintaining and writing annual employee reviews.

-Inventory preparation/reconciliation.

-Scheduling.

-Hiring and training.

-Human resources.

-Customer service.

-Maintaining employee files to Federal standards.

-Responsible for cash office.

-Truck processing and receiving.

-Weekly participation in National conference calls.

-Oversaw all graphics and signage in building.

-Supported local charities and events.

-Maintained security of the building.

-Worked directly with vendors.

-Recruited members of staff for advancement.

-Offered support to other stores in the region.

-Responsible for maintaining monthly Profit and Loss statement.

Achievements:

-Increased store revenue by 2 million dollars annually.

-Decreased shrink consistently with improvement year after year.

-Created a strong team of performers through communication and empowerment.

-Nationally recognized for high customer service scores.

-Nationally recognized for store profit.

-Created top producing toy store in the district.

-Top volume store for lay away in the region.

-Awarded one of 7 remodels because of store performance.

-One of 15 stores Nationally to carry Apple products based on store performance.

-Multiple district awards for customer service, sales and profit.

-Recognized Regionally for Black Friday standards.

Supervisor: Tony Cipollone (301-***-****)

Okay to contact this Supervisor: Yes

Circuit City

3000 Festival Way

Waldorf, MD 20601 United States

06/1998 - 11/2005

Salary: 75,000.00 USD Per Year

Hours per week: 55

Store Manager

Duties, Accomplishments and Related Skills:

Duties Included:

-Offered support and training for remodeled stores within the district.

-Lead team of 80 plus members.

-Acquisition of supplies.

-Inventory prep/reconciliation.

-Scheduling.

-Hiring and training.

-Human resources.

-Customer service.

-Maintaining employee files to Federal standards.

-Responsible for cash office.

-Truck processing and receiving.

-Weekly participation in National conference calls.

-Oversaw all graphics and signage in building.

-Supported local charities and events.

-Maintained security of the building.

-Worked directly with vendors.

-Recruited members of staff for advancement.

-Offered support to other stores in the region.

-Responsible for maintaining monthly Profit and Loss statement.

-Worked directly with Loss Prevention to reduce shrink.

-Maintaining and writing annual employee reviews.

Achievements:

-Achieved elite sales excellence status in first six months of employment.

-Was one of five team members to receive sales excellence award.

-Top producer in computer sales consistently.

-Increased yearly sales by $5 million in the Wheaton location.

-Increased yearly sales by $3 million in the Waldorf location.

-Increased CD/DVD volume to become number 1 in the Nation.

-Recognized within district for department profitability.

-Recognized Regionally and Nationally for sales and profit.

-Oversaw top volume store in the district.

-Top producer in district in profit enhancing services.

Shari's Restaurant

19428 Washington 99

Brier, WA 98036 United States

05/1993 - 06/1998

Salary: 36,000.00 USD Per Year

Hours per week: 45

Assistant Manager

Duties, Accomplishments and Related Skills:

Duties Included:

-Driving customer service and profitability.

-Inventory.

-Ordering.

-Truck processing and receiving.

-Reduction in food cost.

-Training.

-Handling of cash.

-Maintaining and writing annual employee reviews.

Achievements:

-Promoted quickly through my tenure.

-Ran top producing shift in the district.

-Employee of the month.

-Ranked number one in management class.

U.S. Army

HHC 10th Mash

Ft. Carson, CO 80913 United States

12/1989 - 04/1992

Salary: 1,750.00 USD Per Month

Hours per week: 40

Specialist 4

Duties, Accomplishments and Related Skills:

Duties Included:

-Medical support of 4th infantry division.

-Rotation through hospital departments.

-Assisted PA with exams.

-CQ.

-Administering vaccines.

-Drawing blood, IV's.

-Worked in aid station for 10th MASH.

-Supported Air Force Academy cadets.

-Supported 81st Airborne during Desert Storm

Achievements:

-Promoted to Specialist quickly.

-Army Service Ribbon.

-Army Lapel Button.

-National Defense Service Medal.

-Army Achievement Medal 2nd Oak leaf cluster.

-Southwest Asia Service Medal with 3rd Bronze Service Star.

-Kuwait Liberation Medal.

-Expert badge (Hand grenade)

-Sharpshooter Badge (M16 rifle)

-Army Commendation Medal_

Education:

Cerritos Community College Cerritos, CA United States

Some College Coursework Completed 06/1993

GPA: 3.0 of a maximum 4.0

Major: X-RAY technology

Army Medical Specialist Course Ft. Sam Houston, TX United States

Technical or Occupational Certificate 04/1990

Relevant Coursework, Licenses and Certifications:

I graduated in the top 10% of my class

Corvallis High School Corvallis, OR United States

High School or equivalent 06/1988

GPA: 3.0 of a maximum 4.0

Major: General Studies

Relevant Coursework, Licenses and Certifications:

I was able to take extra courses my Freshman and Sophomore year. This allowed me to work and attend school for my

Junior and Senior year without affecting my grades

Job Related Training:

Army Medical Specialist Training 4/90

Language Skills:

Language Spoken Written Read

Spanish Novice None Novice

Affiliations:

Alex's Lemonade Stand - Fundraiser

Autism Speaks - Fundraiser

Toys For Tots - Managed collections, fundraising, and drop offs of toys

Shriners Club - Managed Toy Collection

References:

Name Employer Title Phone Email

Jonni Hower 540-***-**** acf1pe@r.postjobfree.com

Terri Row 540-***-****

Mike Rector Big Lots Manager 703-***-****

Timothy Jones Babies R US Store Manager 703-***-****

Kurt Collett 703-***-**** Indicates professional reference

Additional Information:

3 years of sales Excellence

Army Service Ribbon, Army Lapel Button, National Defense Service Medal, Army Achievement Medal 2ND Oak Leaf

Cluster, Southwest Asia Medal w/3rd Bronze Service Star, Kuwait Liberation Medal

Top 10 in sales Safford Fiat

Top 84 Fiat sales in U.S.

Proficient in all aspects of Microsoft Office

Trained groups of managers

I can type 55 words per minute

16 Awards for sales, customer service, loss prevention, and profit

Detail oriented



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