Girard W. Pfeiff

*** ***** *** *********, ** ****0

Cell: 620-***-****

acf1pc@r.postjobfree.com

Entry Level Information Technology

Profile

Reliable Technical Support/Network Specialist with a comprehensive

knowledge and proficiency in Microsoft Office programs, and both wired and

wireless networking hardware. Strong planner and problem solver who

readily adapts to change, works well independently or with a team. Able to

juggle multiple priorities and meet tight deadlines without compromising

quality.

Education

University of Phoenix Phoenix, AZ

Associate of Science – 3.5 GPA

Relevant Courses:

Network Security

Wireless Technologies

Wired Technologies

WLAN

Networking

Critical Thinking

Currently in school for BS in Software Engineering

Key Skills

Team Quality Resource/Capacity planning Strong problem

Skills: Communication Strong collaborative skills solving/troubleshooting

Comfortable with Excellent communication skills

change skills

Comput MS Word MS Outlook Network asset

er Skills: MS Excel MS Access management

MS PowerPoint Proficiency in TCP/IP Remote access

Java protocols technology

HTML

Experience

Convergys, Cincinnati, OH Billings Specialist, August 2014 to Current

Assisted customers with billing issues and issues resolving around their accounts

Highlights:

Data Entry of account specific information

Took payments in various forms (CC, DC, Check)

Troubleshoot technical issues

Disability Supports of the Great Plains Inc. Direct Support Professional, Jan 2006 to

McPherson, KS August 2014

Took care of mentally disabled persons and helped to incorporate them into the

community. Had to enter data into several different electronic forms throughout the shift.

Highlights:

Data Entry of specific activities, medications, and other information pertaining to the

job.

Responsible for the care and safety of mentally disabled persons

References

Dr. Ken Yohn Professor of Political Science, McPherson College 316 283

0042

Abby Martins Assistant Program Manager, DSGP 620 242

3543

Bill Sroufe IT Specialist, MKC 620-***-****

Contact this candidate