Brandi Baker

760-***-****

acf1p7@r.postjobfree.com

OBJECTIVE: To obtain a position in a progressive company, with the opportunity for advancement.

SKILLS:

● Excellent Customer Service Skills

● Detail Oriented

● Great Interpersonal Skills

● Proficient Microsoft Office Skills

● Active Listener

● Problem Solver

● Pleasant and Friendly

● Positive Attitude

EXPERIENCE:

Customer Service Sales Rep Net Cast BPO, San Marcos, CA Sept 2013 – March 2014

● Promoted within four months of starting

● Talked to at least 280 customers per day, through inbound and outbound calls

● Consistently exceeded weekly quota

● Fluent in the Five-Nine computer program

● Helped customers by explaining product and how it worked

● Full life cycle sales

Customer Service POS Kohl’s, San Marcos, CA June 2011 – December 2012

● Ring customers at register via cash, checks, and credit card

● Sign up customers for charge cards

● Run credit checks

● Assist customers with problems with efficiency as well as patience.

● Return merchandise to its proper place.

● Make sure all registers are clean and stocked

● Merchandise exchanges

● Assist customers in finding merchandise

Customer Service Rep II Teamwork Athletic, San Marcos, CA February 2007-January 2009

● Patiently placed orders for customers; assisting with product selection

● Assisted customers with shortages and returns, issued RMA numbers as needed

● Helped customers find comparable products when desired item was out of stock.

● Built and maintained client relationships - met and exceeded customer satisfaction

● Patiently answered questions about products and services

● Supported customers with website navigation assistance

● Entered new accounts into the system and maintained existing accounts

Driver/ Customer Service Rep RBC, Oceanside, CA June 2002 - March 2003

● Drove throughout San Diego and Riverside Counties on a daily basis delivering completed printing

orders to businesses

● Acquired new orders for printing products in person at client worksite

● Provided excellent customer service in a timely fashion

Sales/Customer Service Rep Ennex, Vista, CA January 2001 - June 2002

● Assisted customers with questions regarding telephones and services

● Handled new orders for cellular phones using phone, fax and UPS

● Ran credit checks through Equifax

● Recognized for increasing sales 30% over a 6-month period, to attain top sales producer for 3

consecutive months

EDUCATION:

Alta Vista High School Vista, CA

ROP - MS Office, Keyboarding Escondido, CA

Contact this candidate