Joshua Rath

***** ***** *********** **

Holley NY 14470

acf1o2@r.postjobfree.com

585-***-****

OBJECTIVE

Subject Matter Expert with more than 5+ years background in call center

industry. Earned an Associate's Degree in Computer Information Systems.

Strong knowledge of technology and sales techniques. Interested in pursuing

a position with a company with a strong reputation.

WORK EXPERIENCE

Team Lead/Subject Matter Expert

October 2010 - October 2014

Sutherland Global Services Inc. Rochester, New York

Business Process Outsourcing

Being a Team Lead 2 teams consisting of 15+ consultants working for various

Fortune 500 companies. A Team Lead/Subject Matter Expert for the AT&T U-

Verse Blue Program and Intuit Websites Program regarding the development of

the programs consultant. Coaching consultants to be able to meet/exceed

team goals. Answering and de-escalating incoming customer calls regarding

billing, customer service and technical assistance. Selling/up-selling

customers regarding there wants/needs better packages/products. Ability to

adapt to different business needs in a fast and speedy manor. A member of

various employee engagement councils to improve employee functions.

Producing daily reports regarding various metrics. Customer Service/Sales

Performance, Microsoft Office and Outlook Operations,

Reading/Understanding/Creating Daily/Monthly Reports, Senior Website

Advisor, New Hire Mentor, Nesting Development Coach/Champion, Taking LEAD

(Leadership to Management), Classes to Become a Manager.

Technical Support/Customer Service

October 2007 - October 2010

ADT Security Services, Inc. West Henrietta, New York

Security and Surveillance

Responsible for taking first line inbound customer service and technical

support calls. Providing excellent and efficient customer service, being

able to adapt to new job requirements and receive, make and transfer calls

to appropriate departments, windows navigation, ability to calm down and

keep customers calm in moments of excitement, Mastermind

monitoring/business operation.

Sales Floor Representative, Seasonal

August 2007 - September 2007

Target Henrietta, New York

Retail

Providing Customer Service for One of the Premier Retail Corporations,

Cashiering, Handling Large Sums of Money, Using Various Electronic

Equipment To Be Successful in the Job., Answering Phones, Re-shopping/Go

Backs (putting items back in the correct place in the store),

Zoning/Leveling/Blocking, Stocking.

Telephone Banker I

July 2005 - July 2007

Washington Mutual Albion, New York

Banking

Providing Excellent Customer Service for One of the Country's Premier

Banking Institutions, Being Aware of Banking Terminology, Customs, Polices,

and Laws, Answering Customers Phone Calls and Banking Inquiries, Computer

Navigating, Navigating Windows, Microsoft Office and Outlooks Components,

Siebel System Operation.

Cashier

March 2004 - July 2005

Chase Pitkins Brockport, New York

Retail

Cashiering, Handling Large Sums Of Money, Providing Customer Service,

Cleaning, Answering Phone Calls, Knowing Products That The Company Sells

And The Location Of The Items, Making Sure That The Parking Lot In Front Of

The Store Is Free Of Carts, So That They Do Not Hit Vehicles Parked At The

Store.

Cashier / Sales Representative

February 2004 - May 2005

Tanning Bed Brockport, New York

Retail

Cashiering Being Responsible For Large Sums Of Money, Customer Service,

Selling, Advising Customers Of Packages That Are Sold, Sales, Advising

Customer Of Tanning Advice, Cleaning, Opening And Closing The Store.

Bagger/Cashier

August 2001 - January 2004

Publix Daytona Beach, Ormond Beach and Jacksonville, Florida

Retail

Bagging Customers Groceries, Helping Customers to Their Vehicles,

Collecting Carts That Are Left In the Parking Lot, Cleaning,

Blocking/Zoning/Leveling, Cashiering, Handling Large Sums of Money,

Counting Down Cash Drawers.

EDUCATION

Associate Degree, Computer Information Systems

September 2007 - December 2009

Monroe Community College Henrietta, New York

Computer Programming, System Design, Business, Math, Accounting, and

Economics Classes

SKILLS

Strong Computer Skills Exper

t

Expert in Windows navigation and Microsoft Office programs Exper

t

Mastermind Monitoring Expert Exper

t

Programming Language Efficient: Java, Visual Basic, SQL, Database Exper

Programming t

Ability to analysis and design of Information Systems Exper

t

Strong business, marketing, accounting and math skills Exper

t

Good public speaking skills Exper

t

Excellent ability to adapt to ever occurring changes Exper

t

Great Ability to succeed under pressure Exper

t

Microsoft Office Excel Exper

t

HONORS & AWARDS

2nd Degree Blackbelt in Isshin Ryu Karate with over 15 Years of

Training and more than 5 Years Teaching Experience. I have also been on a

World Tournament Team for my karate academy when I was 16 years old. I also

won instructor of the year in 1999 while in high school.

3 Time Sutherland Platinum Values Award winner focusing on the People Core

Value.

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