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Customer Service Manager

Location:
Ocean City, NJ
Posted:
September 20, 2014

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Resume:

Susan A. Hughes

**** *** ******

Ocean City, NJ *8226

Email: acf1ny@r.postjobfree.com

609-***-****

https://www.linkedin.com/pub/susan-hughes/83/411/472

Energetic, motivated individual that is goal oriented, able to switch gears

on a dime, interacts well with customers, employees and management, great

sense of humor as well as responsibility, seeking employment with a company

that is looking to compliment their workforce with an employee that works

tirelessly and possesses my assets, qualities and traits. Please do not

hesitate to contact me. Excellent references are available.

WORK EXPERIENCE

Aspen Manor Resort

8/2013- 11/2013

1500 Brinker Road

Wellsburg, WV 26070

330-***-****

Title: Hotel Manager / Marketing and Sales

. Responsible for overseeing hotel operations. Build marketing

strategy and initiate marketing plan.

. Accomplishments: Created internet social presence via new website,

facebook, linkedin, google+, twitter, including 65+ search

engines; created structured customer service

processes and procedures.

Golden Nugget Atlantic City

8/2011- 8/2013 Human Resources

Huron Ave & Brigantine Blvd

Atlantic City, NJ 08401

609-***-****

Title: Risk, Safety, Fire Safety / Human Resources

. Responsible for Property / Employee Safety; OSHA Compliance Officer;

Workers Compensation Coordinator; PL & GL Claims Coordinator; Fire

Safety Manager; Assist with HR duties.

. Accomplishments: Coordinated Fire Extinguisher Training for all

applicable personnel. Implemented BBP program, trained 400+

employees in BBP procedures. Coordinated OSHA 10 Training for all

Engineering personnel. Coordinated AED/CPR/First Aid Training for all

Security personnel. Conducted weekly Safety Orientation for New

Employees. Reduced Fire System Service costs by using competitive bid

process. Addressed potential OSHA complaints with favorable results.

. June 2012 - OSHA 10 Certified

. June 2013 - Power-Operated Mobile Platform Operator Certified / Train

the Trainer Certified.

. July 2013 - ServSafe Certified Food Protection Manager.

. August 2013 - Leader of the Quarter Runner Up - First Quarter 2013.

City of Ocean City

11/2009- 8/2011

861 Asbury Avenue

Ocean City, NJ 08226

609-***-****

Title: Personnel Clerk/Municipal Claims and Benefits Coordinator

. Responsible for PL & GL Claims Coordination; Workers Compensation

Coordinator, Employee Benefits Coordinator; Safety Committee Member

and Secretary.

. Accomplishments: Annual Employee Safety Celebration; Implemented

first City wide American Red Cross Platelet Donation Drive.

Port-O-Call Hotel

8/2007 - 10/2008

15th Street and Boardwalk

Ocean City, New Jersey 08226

609-***-****

Title: Dining Room Supervisor, Restaurant MOD; Front Desk/Hotel Night

MOD

. Employee of Month - December 2007.

. Employee of the Year Runner Up - 2007.

. February 2008 - ServSafe Certified Food Protection Manager.

Scarborough Inn 6/2007

- 10/2007

720 Ocean Avenue 5/2009

- 10/2009

Ocean City, New Jersey 08226

Seasonal

609-***-****

Title: Front Desk Agent/Hotel Night MOD

. Responsible for 3PM - 11PM shift front desk activities; end of night

accounting paperwork; security of hotel.

Hughes Construction / Hughes Enterprises

5/1983 - 5/2006

3553 Atlantic Avenue

Daytona Beach, Florida 32118

Title: Co-owner

. Co-owner of company. Commercial (strip malls, medical facilities,

prison facilities, restaurants, office buildings, banks), Residential

Housing, and Road Construction. Responsible for accounting, payroll,

taxes, workers compensation, safety, OSHA reporting, Union reporting,

working with clients, contracts. Meeting with clients, attorneys, and

bankers; overseeing employees' activities; implemented Safety Program

and Safety Manual; maintained all OSHA logs and surveys; managed

workers compensation claims; inspected work sites for safety

concerns; OSHA Compliance Officer for company. 35+ employees, Union

and Non-Union. Maintained accurate records, accounting, taxes, etc.

according to laws and required specifications. Operated a successful

company. Company closed due to husband's retirement.

North Florida Regional Hospital

11/1980 - 5/1983

6500 W. Newberry Road

Gainesville, Florida 32605

352-***-****

Title: Personnel Clerk (11/80 - 5/1982) / Payroll Coordinator (5/82 -

5/1983)



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