Looking for a career The BPO Industry

OBJECTIVE

I am now looking to progress in the BPO Industry as I have completed my

Masters in Business Administration and B.com in Vivekananda College.

EDUCATION AND QUALIFICATIONS

B.Com : Ramakrishna Mission Vivekananda College(Under

Graduation).

M.B.A-Finance : Bharathidasan University Trichy(Post Graduation)

12th Standard : Vikaasa School Madurai (ICSE).

10th Standard : La Chatlaine School Valasaravakkam(CBSE).

KEY I.T. SKILLS

. Word, Excel, PowerPoint, Internet & Email.

CAREER SUMMARY

2004 To 2006 ABN AMRO BANK (Raheja Towers)

Designation-Officer-General Trade Operations (Back Office Processing)

. Responsible for meeting daily and weekly targets in transactions

processing with company quality standards.

. Reporting to Team Leader of Netherlands Processing (LC-Export payments-

advising).

. Job Profile-Handling Export LC Documents and checking the authenticity

of documents by verifying Delivery Challan,Bill of Lading.

2007-2010 (Currently working) ALLSEC TECHNOLOGIES LTD

Designation-SENIOR CUSTOMER SUPPORT OFFICER (Outbound-Telemarketing)

. Reported to my Team leader in Enhancement Services(Process)-Mr.Roshan

Ramamoorthy GM-PAP(Personal account Protection).

. Processes worked In Allsec : Compu-Credit(selling credit cards) Team

Leader-Mr.Kannan.R,Reed Business Information System(Team Leader-Mr.Vijay

Raghavan),Enhancement Services(Personal Account Protection).

. Job Responsibilities-Meeting Daily and Monthly Sales targets along with

complying to Quality standards Set by the Client.

. Achievements in Allsec- Was given the Bronze medal from PT&D Quality

department in my company and was appreciated by clients for high Quality

performance for the month of December 2007.Was also Given the Award for

Best Performance in Sales For the Month of January 2009.

DESIGNATION - Senior Customer Support executive at Intelenet Global

Services from March 2010 Till date.

. Currently reporting to my Team Leader at Intelenet Global Services

. Processes - Handling Incoming and outgoing calls for Barclays Bank

and also sending and receiving e-mails, processing of transactions

online.

. Job Responsibilities - Handling sales ledgers of Customers in the

UK.

. Achievements - a number of Appreciation mails from clients.

PROFESSIONAL PROFILE

I am an enthusiastic and dedicated professional with extensive experience

in the BPO industry for both Voice and Non-voice process (Inbound and

Outbound). An exceptional team person who is able to achieve daily

targets. I have performed in all campaigns in different projects in ALLSEC

TECHNOLOGIES and have been branded as a Quality Rep in all Processes under

different Team Leaders and an extremely dedicated executive in ABN AMRO

Bank,I have been appreciated by the client in Intelenet Global Services,I

am a proactive individual with a logical approach to challenges, I perform

effectively even within a highly pressurised working environment.

PERSONAL DETAILS

Name : Shyam Srinivasan

Permanent Address : New no 17E Lloyd's 1st Lane

Akshaya Flat 2nd Floor

Royapettah Chennai-600014

Telephone : 044-********

Mobile : 098********

Email : acf1n2@r.postjobfree.com

Date of Birth : 09th March 1980

Nationality : Indian

Health : Excellent; non-smoker

Marital Status : Married

INTERESTS AND ACTIVITIES

Currently include: Browsing the net, Listening to Music and Watching

Sports, Spending time with my Wife.

Play Keyboard and

Mridangam a percussion instrument.

REFERENCES AVAILABLE ON REQUEST

Name Designation Mobile Number

Company

1..Mr.Shakeel Ahmed

Sayeed A. Team Leader 988-***-****

ALLSEC

2.Mr.Kannan.R Team Manager 988-***-****

ALLSEC

3.Mr.Jinesh Kutty Executive 988-***-****

ABNAMRO

4.Mr.Roshan

Ramamoorthy Team Leader 988-***-****

ALLSEC

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