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Customer Service Representative

Location:
Beverly Hills, CA
Posted:
September 20, 2014

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Resume:

TOMMY L. JACKSON

OBJECTIVE

It is my objective to obtain a position with your company that will utilize

my abilities developed through education and experience, providing an

opportunity for professional development and career growth.

EXPERIENCE

1999–Current Hampton Inn Of Henderson

385 Ruin Creek Road

Henderson, NC 27536

252-***-****

Customer Service Representative /Assistant General Manager

Assisted in all areas that made for a successful hotel operation such as

front desk, housekeeping, cash controls, guest services and sales call.

Filing, coping, faxing, scheduling and coordinating meetings, update

spreadsheets, presentations, maintain an accurate list of employees, book

meeting for the Conference Room, bookkeeping, answering multi line

switchboard, and maintaining a professional office environment.

2005–2014 Lowe’s Home Improvement Center

166 Dabney Road

Henderson, NC 27537

252-***-****

Head Cashier/Paint Sales Associate

Provide assistant to the General Manager in helping running the front end

of the store. Making sure cashiers have enough money in registers, do

money pick us, open and closing the store, yearly inventory and running

back stock room to main floor. Pick up and deliver customers orders.

Stock and pull merchandise and mix paint to customers satisfaction.

2012–2013 Xerox State Healthcare, LLC

1303 Ridgeview

Lewisville, TX 75057

888-***-****

Customer Service Representative

Responds to telephone inquiries and complaints using standard scripts and

procedures. Gathers information, researches/resolves inquiries and logs

customer calls. Communicates appropriate options for resolution in a

timely manner. Provides functional guidance, training and assistance to

lower level staff. Provides assistance, training and troubleshooting support

to lower level staff. Schedules work to ensures accurate phone coverage;

monitors priority of calls.

2000–2008 Maria Parham Medical Center

566 Ruin Creek Road

Henderson, NC 27536

252-***-****

Quality Management Coordinator

Processed complaints and grievances, conducted chart reviews, served as

a facilitator on CQI team. Conducted orientation for new employees,

recorded minutes for departmental meetings, maintained a paper and

computer generated log of all incidents. Facilitate data collection,

summation of data and presentation of information from comparative

studies hospital wide. Encourage and support the CQI program at MPH.

Provide assistance to the by coordinating the collection and entry of data

for the NC Statewide related activities associated with the trauma

program. Provide leadership in preparing for JCAHO and other

regulatory agencies for hospital wide surveys. Conduct chart reviewing on

a monthly basis. Maintain and log all incident reports for both employees

and patients.

1998–1999 Maria Parham Medical Center

566 Ruin Creek Road

Henderson, NC 27536

252-***-****

Unit Secretary/Emergency Department

General clerical/secretary duties, including scheduling and registering

patients, pulling and filing charts and medical records, putting ICD 9

codes on charts, coordinate requests for “Authorization for Care” and

interface with health providers.

EDUCATION

1989–1991 Appalachian State University Boone, NC

1986–1989 Vance Senior High School Henderson, NC

INTERESTS

Safety kids program, running, swimming, decorating, and computers.

REFERENCES

Available upon request.

acf1mx@r.postjobfree.com

135 S. GARNETT STREET APT B • HENDERSON, NORTH CAROLINA 27536 • PHONE 252-***-****



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