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Customer Service Manager

Location:
Phoenix, AZ
Posted:
September 20, 2014

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Resume:

***** * ****** **** ***. ****

Phoenix, AZ *****

336-***-****

acf1kd@r.postjobfree.com

Shana eunice-louise Brown

To educate and enhance the lives of others by transitioning individuals towards optimal health

PROFESSIONAL

through holistic care, education and counseling.

MISSION

Extensive experience with Microsoft programs including database implementation with Excel

SKILLS &

and group project organization and maintenance with SharePoint

ABILITIES

Experience with particle size machinery Malvern S, Zetasizer and Accusizer 780APS

Experience with statistical software Stat plus and SAS.

Wet Chemistry lab experience with ph, conductivity, viscosity, density/specific gravity, % solids,

turbidity and moisture analyzer

Waters UPLC experience including sample prep, assay and data processing on silica based

material

Formulation experience includes personal care products and agricultural chemicals

Organizational experience with establishing/maintaining inventory systems, data reporting

systems and sample tracking systems

Customer service and Accounting experience including managing of store accounting office

ASSISTANT CHEMIST, DA NANO LLC (AIR PRODUCTS COMPANY)

EXPERIENCE

February 2012-December 2013

Responsible for all wet chemistry tests on in-process, experimental, final and returned products.

Assisted formulations lab with parameters determination for products. Performed particle sizing

tests on silica and tungsten based products. Ran UPLC when original operator was unavailable

and regularly assisted with preparation work for UPLC samples. Provided technical assistance

for product issues for company and customers. Managed all samples incoming and outgoing as

well as all shipping samples to include international shipments.

LABORATORY TECHNICIAN II, SYNGENTA CROP PROTECTION INC.

July 2007-August 2011

Performed stability testing (both chemical and physical) on products from production and

laboratory setting. Responsible for data entry and record keeping for Fungicide and Seed Care

department. Assisted in formulation preparation with experimental compounds (including

Adante SC). Responsible for PCRs (process change requests) of new active ingredients and inert

manufacturers). Established compatibility testing protocol for both Fungicide and Non-

Selective Herbicide products. Organized benchmarking program for Fungicide division and

established a mainstream benchmarking program for Non-Selective Herbicides and SU’s.

Established inventory system for chemical tracking for Herbicide/SU labs. Established Lean

Initiatives in Herbicide/SU labs to streamline work processes. Participated as key user for new

company laboratory protocols (included integration of current lab techniques, analytical sample

manager tests, supply chain management and data retention).

PERSONAL CARE TECHNICAL SERVICE TECHNICIAN, CIBA SPECIALITY

CHEMICALS

October 2006-April 2007

Assisted in formulation and testing of Personal care products. Responsible for tracking and

periodic testing of all formulations placed on stability. Completed projects as assigned by

Manager to specifications. Tracked MSDS’s to assure placement in proper areas. Performed

minor lab maintenance. Prepared products for shipment. Performed technical service inquiries

into possible new formulations for companies like Bath and Body Works, Suave, and others.

TECHNICAL SERVICE INTERN, KAY CHEMICAL COMPANY

May 2002-May 2003

Performed RTI (Request for Technical Information) analyses for food service accounts.

Developed protocols for food service cleaning. Analyzed data from field surveys to create

reports for both technical and layperson use.

STORE ACCOUTNANT/CUSTOMER SERVICE, HARRIS TEETER, INC.

May 1998-October 2006

Responsible for all currency received and distributed. Managed accounting office and day to day

accounting operations. Performed all necessary paperwork related to Harris Teeter accounts.

Provided technical information and support/services for the maintenance of all front end

equipment. Managed Front End which included all cashiers and baggers and running customer

service.

EDUCATION SOUTHWEST COLLEGE OF NATUROPATHIC MEDICINE-ARIZONA-

NATUROPATIC DOCTOR

January 2014-present

GRAND CANYON UNIVERSITY-ARIZONA-MASTERS OF PUBLIC HEALTH

September 2011-December 2013

BENNETT COLLEGE-NORTH CAROLINA-BACHELORS IN CHEMISTRY

August 1997-May 2002

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