Cody Alan Thurber

***** **. *******’s Ct. • Jacksonville, FL 32223

Phone: 904-***-**** • E-Mail: acf1ia@r.postjobfree.com

Objective

To secure a challenging position within a successful company that will utilize my experience,

expand my knowledge, and test my skills

Skills & Strengths

Responsible • Reliable • Self Motivated • Excellent Customer Service

Dedicated • Team Worker • Punctual • Advanced Computer Knowledge

Effective • Performance Oriented • Productive • Honest

Education

Mandarin High School (August, 2007 – June, 2011) High School Diploma

Florida State College of Jacksonvile (January, 2013-Present) Associates in Computer Science

Degree

Work Experience

For Your Entertainment (F.Y.E. – Trans Union Inc.) June, 2014 – Present

Sales Representative

• Approach and engage each customer as they enter the store.

• Assist customers with product search.

• Understand product replacement plans and explain the benefit they hold for the customer.

• Possess knowledge on upcoming releases and encourage customers to reserve copies.

• Encourage customer to purchase subscription services, such as discount cards and

magazine enrollment.

• Constant register interaction, including checking out customers and maintaining a balanced

and filled drawer.

• Maintain appearance of store, including organization of movies, CDs, and accessory walls.

• Unloading and processing new shipments of store product(s).

• Stocking store product(s) in a neat and organized fashion for increased customer

satisfaction.

Metro PCS (A to Z Wireless) September, 2012 – April, 2014

Store Manager / Sales Representative

• Maintain store accessory and phone inventory.

• Train employees on floor or over the phone.

• Keep up with store design to always present a new, clean, safe environment for customers and

sales people alike.

• Supervise employees to ensure excellent customer service.

• Handle E Mail bulletins and company rules/guidelines.

• Assist customers with inquiries and complaints on any of the store's services.

• Interview and hire new candidates looking for a sales representative position.

Held top sales position each month of employment in terms of accessory, activation, and

•

upgrade sales.

Sought out sales techniques to keep the store among the top retail Metro PCS stores in the

•

region.

Metro PCS (Smartcell USA) September, 2011 – September,

2012

Wireless Expert (Senior)

Meet and greet each customer(s) as they enter the store.

•

Fulfill customer’s obligations (bill payments, phone sales, answer questions, maintain

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disputes, etc.)

Stay up to date with knowledge on all store products, such as cell phones, wireless plans,

•

and accessories

Ability to up-sell and inform customers on phones/accessories/plans.

•

Maintain excellent customer service as well as teamwork, integrity, and dedication.

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Follow company rules and regulations; regular cash drops, handle debit/credit transactions,

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cash drawer reconciliations, daily/weekly duties, store advertisement, etc.

Maintained top salesperson in the Jacksonville market for accessory, activation, and

•

upgrades.

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