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Customer Service Representative

Location:
Philippines
Posted:
September 19, 2014

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Resume:

LEOSELLE ANNE G. LEORNAS

Block-**, Lot-** Bermudez Plain, Apokon Tagum Davao del Norte

Mobile No: +639*********

Email:acf1g8@r.postjobfree.com

Skype: leoselleandrea

PERSONAL DATA

Civil Status : Single

Nationality : Filipino

Birth Date : July 14, 1981

Date of Birth : Bansalan, Davao del Sur

Age : 33 y.o

Nationality : Filipino

Religion : Roman Catholic

Height : 5’2”

Weight : 54kg

Skills : Computer literate, dance choreography & cooking

Current Address : Block-31, Lot-45 Bermudez Plain, Apokon Tagum Davao

del Norte

Person to be notified in case of emergency : Mr. Leonilo G. Leornas Jr

Relation /Contact number : brother / +639*********

His/Her address : Block 6, Lot 4, Pearl St., Don Lorenzo Homes, Tres de

Mayo, Digos City

EDUCATIONAL BACKGROUND

ELEMENTARY: Holy Cross of Bansalan College

Year Graduated: 1992 – 1993

SECONDARY: Holy Cross of Bansalan College

Year Graduated: 1996 – 1997

COLLEGE: Holy Cross of Davao College

Course: Bachelor of Arts – Major in English

Holy Cross of Davao College

Sta. Ana Ave, Davao City, Philippines

Year Graduated: 2004 – 2005

WORK EXPERIENCE

McDonald’s Company ((November 1998 - June 2001))

Service Crew

Duties and Responsibilities

Production Caller

>Takes counters product call

>Controls the products in the bin and in the kitchen

>Assists the Kitchen Manager

Front Counter

>Takes customer’s order

>Assembles the customer’s order

>Deliver customer’s order

ISETS (I Speak English Tutorial Service) - November 2007-July 2008

English Tutor – Part Time

Duties and Responsibilities

>Teaches Korean students-English

>Prepares lesson plan for the students

>Evaluates the student/s after the class then submit it to the General Manager

>Check student’s evaluation and review student’s performance.

Globe Telecom Company (November 2007 – February 2009)

Administrative Assistant

Duties and Responsibilities

>Pre-screened the application

>return the incomplete applications to the Account Manager

>Follow up post paid application-approved or rejected applications.

>for approved applications, submit it to the Admin Head; Once rejected, Inform the Account Manager

>Inform the Account Manager that application has been approved and ready for deliver.

>Call out the customer and inform the Account Manager that their application is already approved.

>Verify mailing address and contact number of the applicant.

>Update delivered units to the Account Manager and to the Delivery department.

>Once delivered, make transmittal and send the applications to Cebu for review.

Synnex-Concentrix Corp. (July 03, 2009-Feb 2011)

Linksys Account - Technical Support Representative

Duties and Responsibilities

>Troubleshoots customer’s connection using router, wired and wireless adapter

>Give feedbacks to the customer regarding their device

>Once the device is found broken, inform customer and then ask them to return the device for replacement.

>Document the incident.

VXI GLOBAL – (May 2012 – Oct 2012)

Technical Support Representative

Duties and Responsibilities

>Troubleshoots customer’s connection using router, wired and wireless adapter.

>Assists clients in connecting their devices through networking.

SUNWAY BPO (Nov2012-Jan2013)

EnglishTutor

Duties and Responsibilities

>Teaches English to Chinese students

>Make an evaluation after their class, then, submit it to our Supervisor.

>Make a lesson plan.

FARMERS INSURANCE COMPANY (Jan2013 – May 2013)

Customer Service Representative/ Sales Representative – Part time

Duties and Responsibilities

>Follow up companies for their payment

>Call out companies to get insurance.

OFFSOURCING INC. – Dec 2013 – May 2014

Shoedazzle Account - Customer Service Representative

>Assist customers purchasing online products.

FARMERS INSURANCE(Jan 2013 – April 2013)

Customer Service Representative/ Sales Representative-Part time

>Taking in calls from clients about the status/feedback of their insurances.

>Call out clients invite them to get insurance.

TELESTAR COMMUNICATIONS (May 22, 2014- Aug 15, 2014)

Fashin Week Account – Season Account

Customer Service Representative

>Taking in calls from clients/customers.

>Assists clients/customers on how to buy tickets and give the schedule for the fashion week.

CHARACTER REFERENCE

Ellen P. Metilla

Crypty Co.

Customer Service Representative

Jeffrey Carigo

Synnex-Concentrix Phils.

Supervisor

Damosa IT Park, Lanang JPLaurel Avenue Davao City

Rube Jane Agravante

Call Box Inc.

Sales Representative

9th Floor Landco Building JP LAUREL Avenue, Davao City



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