Aileen Monclova

***** *. ********** **

Covina, CA 91722

626-***-****

acf1fo@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Results-driven professional with extensive experience managing organizational performance and

multitudinous operations.

Experience

Delivery Driver Brook Furniture Rental, CA June 2012-June 2014

Drive, deliver, load and unload rental furniture for pick-ups and deliveries and creating a pleasant shopping

experience to achieve customer satisfaction to commercial and residential customers. Conducted thorough

pre- and post trip inspections to ensure personal safety and protection of valuable assets

Store Manager Payless Shoesource, CA November 2005-June 2012

Create a Pleasant Shopping Experience to Achieve Customer Satisfaction. Shipment of Merchandise and

Organization of Product Set-up, and Inventory. Coordinated daily operations including daily morning staff

meetings, addressed and resolved customer complaints. Dealt with difficult customers with a calm and fair

approach, using both diplomacy and empathy when required. Researched employee issues to include payroll

and benefit questions and worked with appropriate company departments to resolve them by reviewing the

company handbook and policies.

Sales Associate Footlocker, CA June 2003-November 2005

Stock, Register, Sales, and Returns, Assisting Customers with Product Locations, Accomplished in designing

and implementing strategies that enhance organizational growth and sustainability. Consistently exceeds

organizational expectations. Managed cash register credit card, cash and return transactions ensuring register

balanced. Awarded Employee of the Month twice and achieved a score of 100% on 3 consecutive phone

surveys.

E DUC ATI O N

High School Diploma Baldwin Park High School, Baldwin Park, Ca 2003

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