VICKIE BARRA

**** *. ********* ****, ********, AZ 85308

Home phone: 623-***-**** - Cell: 623-***-**** E-mail: acf1ex@r.postjobfree.com

SUMMARY

Extensive experience in providing comprehensive and effective support to senior level executives

Strong customer focus, developing productive relationships with a diverse range of customers, co-

workers and management, Operated multi line phone system (AT&T) Console 15 lines

Focused problem-solving and analysis skills; able to identify key issues and generate solutions

Ability to coordinate and complete multiple projects in deadline-oriented environments

Effective team player with the ability to work with minimal supervision

Proven success in planning and directing administrative affairs such as executive meetings, special

events, town halls and business travel management

PROFESSIONAL EXPERIENCE .

AMERICAN EXPRESS Travel Related Services, Inc., Phoenix, AZ

On & Off-Boarding Coordinator/Asset Management/Temporary/Contractor 07- 2012 – 3-2013

o Reconciled high level information received from multiple sources, identified any missing gaps and created

detailed business requirements that met the business need within the scope of the initiative. On-boarding and

Off-boarding new employees should be an experience rather than a checklist of tasks and processes.

o Reviewed processes associated with on-boarding and off-boarding information collected; recommended

changes for improvements and efficiencies; received and responded to issues about the on-boarding and

orientation process; productive in the shortest time possible.

o Conduct Business Reference Checks for candidates in the offer stage.

Coordinate with the HR Service Center to monitor and track the background check progress for potential new

hires, as well as confirm start date logistics with the hiring teams,

o Created departmental on-boarding checklist and departmental orientation template including all elements for

successful on-boarding including: Security access request, training and tools, phones, workspace, etc.

Phoenix, AZ

Staff Coordinator/Personal Care Assistant/ Part Time Basis 5-11 to 7-12

o Documents all activities/services provided to Staff Coordinator, communicates with family as required.

o Performs homemaking activities contained in client home records plan including light bookkeeping.

o Medication reminder. Accompanies client to Dr., and personal services appointments as instructed.

o Prepared meals and snacks in accordance with family preferences and instructions; complete grocery

shopping and errands as needed

Executive Administrative Assistant, Information Delivery Network, Global Management 2000 - 2011

o Managed department VP’s calendar, ensuring the day ran smoothly with timely responses.

o Researched domestic and international travel itineraries and made travel plans for staff using CTO on-line

booking system and completed expense reports using Concur online reporting system.

o Served as office contact for any human resources and facilities issues.

o Posted job requisitions and scheduled interviews with potential employment candidates.

o Coordinated and planned on and off-site meetings, e.g., meeting logistics letters, completed travel and meal

arrangements, travel and expense reports.

o Conduct Business Reference Checks for candidates in the offer stage.

Coordinate with the HR Service Center to monitor and track the background check progress for potential new

hires, as well as confirm start date logistics with the hiring teams,

o Reviewed quotes and invoices from software vendors and processed payments.

o Collected and processed bi-weekly payroll

Receptionist/Administrative Assistant MIS Capabilities, Global Risk Management 1997 – 2000

Handled and redirected customer queries – Operated multi line phone system (AT&T) Console 15 lines

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Take and distributed messages, managed all visitors, organized incoming and outgoing mail

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Coordinated meetings and appointments

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Assisted with organization of company functions and events

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Prepared letters and documents, made all travel arrangements, Utilize MS Office fully in daily tasks and

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responsibilities. Set up and maintained accurate data management systems

Researched and retrieved information. Handled customer’s telephonically and in person

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Resolved customer’s queries. Recorded all customers interactions

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Managed and redirected customer’s complaints. Prepared follow up letters and emails to customers

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Processed customer’s orders and follow up with customer satisfaction

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Maintained a professional and courteous reception area

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EDUCATION / TRAINING/SYSTEMS/SOFTWARE

Attended Halliday Business Administration School - Manhattan, NY

MS Office Suite (Word, Powerpoint, Excel, Lotus Notes, Outlook)

CTO, CONCUR, AXIOM, ARIBA Supplier Network, XMS, Brass Ring, PeopleSoft

American Express Toastmasters

Franklin Covey - Time Management from the Inside Out

American Express - Situational Leadership

Bi-lingual in Italian

Operate multi-line phone system (AT&T Console - 15 lines

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