John Mullins **** Sheridan

For Level * A+ Certified Support Houston, TX 77030

281-***-****

acf1db@r.postjobfree.com

m

www.gritsy.com

A charismatic nerd who spends his free time

learning new technologies. When a client has

an issue, I will solve it and leave them

having a better day.

Certifications

Aug 2014 Comptia A+, 800 Series.

Experience

Dec 2012 - Guest Services Coordinator, Towne Park, Houston

Concierge and coordinator for valet, bellhop, and shuttle

Present drivers.

Supervised/trained a team which had the best customer service

and safety record in Texas for 2014 with zero insurance claims

or safety incidents in over a year.

Helped surpass the hotel's goal for customer service rating in

2014, one of the highest internally rated Marriott's in the

country.

Attended hotel operations meetings when the site Account

Manager was unavailable.

Also included 6 months' work for the St. Joseph's Hospital

contract and hospital orientation.

Sept 2012 Audio Engineer, Gritsy, Houston.

- System Design and Live Sound Engineer.

Present

Designed and implemented the signal chain, PA system, and

mixing console for a 50,000 watt speaker system that can be

mixed remotely via Wi-Fi and iPad.

Providing sound mixing and troubleshooting of cable and

equipment failure with rapid turnaround during live events.

Currently designing a software-based mixing system in the

Max/MSP language to allow for dynamic equalization and volume

based on speaker and room frequency responses with a hardware

backed fail-safe signal chain.

Computer Skills

Hardware Installation/repair of boot partitions for UEFI, USB and PXE OS

Install/Fix/Deploy

Tools Imaging (Acronis, Norton, MS Backup), MS Defender, ClamAV, SSH,

dd, gParted, Git

Printers Troubleshooting and maintaining laser printers at American

General (2004)

OS Windows (incl. 8), OS X, iOS, Android, Linux (Arch Linux,

Debian, Fedora), Blackberry

Office Microsoft Office incl. Excel and Outlook, LibreOffice, LaTeX

Education

Sept 2009 English, University of Houston, Houston

2014 Comptia Network+, Currently studying.

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