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Customer Service Sales

Location:
Las Vegas, NV
Posted:
September 19, 2014

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Resume:

LORI GEORGE

**** * ***** **** ****

Las Vegas, Nevada, 89108

702-***-****

acf1be@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Aurei World Financial Las Vegas, Nevada

Manager June 2013 - Present

While working for Aurei World Financial i planed and direct staffing, training, and performance

evaluations to develop and control sales and service programs. Monitored customer preferences to

determine focus of sales efforts. Maintained 85% success rate in funding clients sufficiency.

GDH Enterprises Inc. Las Vegas, Nevada

Sales Agent May 2012 - June 2013

Responsible for the commercial Verizon campaign, getting customers that were with Verizon at

one time and getting then to come back to Verizon. Upgrading there services to cable TV and more

commercial hard lines, fios, and wifi wireless modems and routers. Improved customer satisfaction

by 15% in two months.

AGR Group Las Vegas, Nevada

Manager January 2012 - May 2012

Responsible for leading a group of 12 to 14 agents to meet all service goals in a call room setting.

Overseeing and assisting representatives in achieving their goals. Improved customer satisfaction by

22% in 4 months

Company Funds Las Vegas, Nevada

Manager/Trainer February 2007 - December 2011

Provide terminated employees with outplacement or relocation assistance.

Develop, administer and evaluate applicant tests.

Oversee the evaluation, classification and rating of occupations and job positions.

Analyze training needs to design employee development, language training and health and safety

programs.

Perform difficult staffing duties, including dealing with under staffing, refereeing disputes, firing

employees, and administering disciplinary procedures.

Advise managers on organizational policy matters such as equal employment opportunity and

sexual harassment, and recommend needed changes.

Plan and conduct new employee orientation to foster positive attitude toward organizational

objectives.

Identify staff vacancies and recruit, interview and select applicants.

Provide current and prospective employees with information about policies, job duties, working

conditions, wages, opportunities for promotion and employee benefits.

While Working as a Trainer for Company Funds, I developed, administered and evaluated

applicants tests. Was responsible for overseeing the evaluation, classification and rating of

occupations and job positions. Analyze training needs to design employee development, language

training and health and safety programs. Perform difficult staffing duties, including dealing with

under staffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Advised managers on organizational policy matters such as equal employment opportunity and

sexual harassment, and recommend needed changes. Plan and conduct new employee orientation

to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit,

interview and select applicants.

EDUCATION

Locke High California

High School Diploma, Jul 1982

Graduated Locke High School with a 3.9 GPA.

Extracurricular activities included: Track and Field, Varsity Badminton.

ADDITIONAL SKILLS

7 Years customer service and high volume sales experience

Excellent Closer

Excellent communication skills

Excellent ability to navigate challenging customers Demonstrated ability to multitask

Handled service and billing related inquires, discrepancies and issues.

Five years experience managing sales leads and representatives in a high-volume call center

environment.



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