Malaika Pickell

**** ******** **** **, ******, GA 30518

734-***-**** ~ acf1b8@r.postjobfree.com

Who am I?

I am a dependable and detail-oriented professional with 18+ years of administrative experience. I am actively

seeking a full-time role as an Administrative Assistant or Office Manager. I am available for immediate

interview.

Education:

Eastern Michigan University - Bachelors of Science, Major: Psychology, Graduated Magna Cum Laude

Skills:

• 18+ years of administrative experience

• Types ~75wpm

• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)

• Database skills (proprietary product of UNIVAL)

• 18+ years Medical records handling experience

• Professional telephone manner

• Strong customer support and client-interfacing experience

• Focused and detail-oriented

• Innovative, outside-the-box thinker

• Strong work ethic

• Works well independently and as a team player

• Works well under pressure and constantly-changing situations

• Mentors/trains others (excellent leadership potential)

Most Recent Relevant Role:

11/1996 to 10/2013

UNIVAL – Ann Arbor, Michigan

Senior Support Services Specialist

Responsibilities:

• Led Support Services team 16+ years through many company reorganizations without disruption of

high-quality product, constantly improving operating procedures

• Assisted CEO, CFO and Director of Operations with multiple tasks and projects

• Customer-facing administrative specialist servicing 50 nationwide Insurance Companies

• Performed telephone interviews post-assessment to determine satisfaction with medical personnel

• Manage customer complaints (inbound and outbound calls) regarding medical services, issues with

scheduled doctor’s appointments, and insurance company policies

• Coordinates and compiles information for weekly survey complaints meetings to address claimant

issues

• Updated and maintained large client databases

• Processed information for claimants scheduled for Independent Medical Exams, Functional Capacity

Evaluations, Behavioral Risk Assessments, and Medical Record Reviews

• Created Appointment Confirmation letters for claimants, insurance companies, physicians, and legal

counsel

• Verified 60 pertinent details on each set of Appointment Confirmation letters, including issues to be

addressed by the Medical Examiner, excluded information, necessary tests, payment, deadline for

medical reports, address, and instructions to the claimant

• Confidential medical records handling, including receipt, scanning, and forwarding for physician

review

• Created company Procedures manual

• Trained new staff in Support Services procedures

• Answered multi-line phones, dispensed information, and routed calls

• Coordinated direct marketing mailings

• Other administrative duties as needed

Previous Roles:

Interstate Hotels and Resorts – Sanibel Inn

Front Desk Clerk/Night Audit

Dave’s Vending – Ypsilanti, Michigan

Co-Owner, Machine Servicer, Stock Tracker

Family Resource Center – Findlay, Ohio

Secretary

Kelly Services – Ann Arbor, Michigan

Secretary

DataStat – Ann Arbor, Michigan

Telephone Interviewer

Other:

Former Notary Public (State of Ohio)

References:

Available upon request

Contact this candidate