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Customer Service Manager

Location:
Blue Bell, PA
Posted:
September 21, 2014

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Resume:

William E. Miller

**** ***** ******

Scotch Plains NJ 07076 908-***-**** 908-***-****

Email: acf18f@r.postjobfree.com/acf18f@r.postjobfree.com

_

Environmental Services Manager

Management experience in healthcare establishment as well as Hospitality

Industry. In-depth knowledge of Universal Precautions policies and

procedures in handling of infectious waste. Skilled in floor and carpet care.

Ability to work in a team environment and excellent Customer Service,

Communication and leadership skills.

Skill:

Twenty years of Management experience in Environmental Services

● Professional level customer service experience

● Professional experience in Surveys: JCAHO/ CMS/D.O.H/O.S.H.A

● Several work related certifications

● Knowledge of all phases of floor and carpet care and equipment

● Experience in working in union environments

Employment: Split Shift Operations Supervisor

2014 Modern Facilities Services

733 Ridgedale Ave, East Hanover NJ 07936

973-***-****

Bronx Lebanon Hospital

1650 Grand Concourse Bronx NY 10457

Supervised all Critical Care areas of Hospital,

Emergency rooms bays and common areas, Labor and Delivery

Operating Rooms, Mother and Infants, Discharge cleaning,

Overseen floor care projects, attended daily bed board meeting

Employment: Environmental Services Director

2003 - 2012 Confidence Management System, 1420 East Linden Ave Linden

NJ 07036

908-***-****

Manager of housekeeping and laundry operations for contract

management team, process payroll hours, order supplies, hire and

discipline employees if needed, Oversee department meetings.

Discharge cleaning, Greet new admissions, Conduct customer

satisfaction surveys. Create employee schedules on Excel spread

sheet. Manager of soiled department for industrial laundry service,

Clean Textile Services, manage linen sort for clients and ensure

deliveries.

Employment: Environmental Services Director

2002-2003 Atlantic Coast Rehabilitation Health Care Center, 485 River Ave

Lakewood NJ 08701

732-***-****

Directed housekeeping and laundry operations

sub-acute and long term care 170 bed and outpatient facilities,

process payroll hours, hire and discipline employees if needed,Oversee department meeting. Environment of care member.

Create Employee schedules on excel spread sheet. Ordering

supplies

Employment: Environmental Services Director

2000-2002 Victoria House Rehabilitation Center, 40 Freneau Matawan, NJ

07747

732-***-****

Directed housekeeping and laundry for 130 bed sub-acute

rehabilitation, long term care facility, and 50 assisted living

apartments, order supplies, process payroll hours, created

employee schedules on excel spread sheet,manage department

budget.

Education: Howell High School

1988-1992 Farmingdale,NJ Diploma

Education: Brookdale Community College

1992-1994 Lincroft NJ, Criminal Justice Major



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