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Customer Service Representative

Location:
Douglasville, GA
Posted:
September 21, 2014

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Resume:

CHRISTINA M. CHAMBERS

**** *** ***** *****

Douglasville, GA 30135

Phone: 678-***-****

Email: acf18b@r.postjobfree.com

Summa ry of Qualifications

Exceptional leader, technically savvy and self-motivated with an independent

a tti tude

Outstanding relationship building, communications and presentations skills

Easy adaptable to new technology, work situations and environments, and also

d riven to succeed

Software Experience

MS Windows OS

Proficient with M icrosoft Office Suite:

o MS Word,

o MS Excel,

o MS Access,

o MS PowerPoint,

o MS Outlook

Adobe Reader

C HR IST I NA M. CHAMBERS

3523 Red Maple Court

Douglasville, GA 30135

Phone: 678-***-****

Email: acf18b@r.postjobfree.com

P rofessional Experience

PARK’N TICKET, Atlanta, GA 04/13-

3/2014

Administrative Assistant, Customer Transport

Routinely managed work shift of up to 8 employees and co-workers without

supervision. This task required mult i-tasking, delegation and communication

s trengths to maintain a positive working environment

Applied leadership and organizational skills when serving as dispatch point of

contact, for up to 7 drivers at once. Along with prioritization and delegation, this

t ask required focus, precise instructions and effective communication abilities to

ensure the control and safety of the t ransporters and customers.

Established and maintained business relations by listening to and assisting

customers with various t raveling challenges with a secondary goal to improve

i ndividual t ravel experiences by keeping customers up-to-date and informed.

Assisted with the management maintenance of office logs and accounting records

Regularly conducted office financial t ransactions and assisted with employee payroll

recordkeeping

Transported customers to and from the airport

C HR IST I NA M. CHAMBERS

3523 Red Maple Court

Douglasville, GA 30135

Phone: 678-***-****

Email: acf18b@r.postjobfree.com

UN IPART LOGISTICS, Atlanta, GA 06/12-03/13

Inventory Controller, Customer Service Representative

Processed product returns and customer concerns with a goal of the mutual

satisfaction of the customer and the company

Routinely exceeded all the company key performance indication (kpi) targets. This

eventually led management to study my personal work habits with the intention of

i mplementing newer motivational discoveries into the workplace to improve overall

p roductivity

Collaborated with UK sister-company representatives to investigate various ways to

i mprove local production

Inspected and documented faulty return i tems

EVERGREEN SWEETENERS, Atlanta, GA 02/11-

05/12

Warehouse, General

Certified Electrical Pallet Jack operator

Certified Sit down forklift operator

Conducted quality control inspection of finished products

C HR IST I NA M. CHAMBERS

3523 Red Maple Court

Douglasville, GA 30135

Phone: 678-***-****

Email: acf18b@r.postjobfree.com

Served as a team member of the company internal auditing team

Performed data entry of daily operations to monitor production goals

Assisted with the t raining of new employees

UN IVERSITY OF SOUTHERN M ISSISSIPPI, Hattiesburg, MS

07/06-11/09

Campus Police/Dispatcher

Patrolled designated areas to ensure student and faculty safety and security

Enforced campus regulations and rules to promote cooperation, and respect and

orderliness within the USM campus

Maintained a professional law enforcement image at all t imes while dealing with

each occurrence in the same professional manner and method

Exercised independent judgment in determining when there is reasonable suspicion

cause existed to search and/or detain when force may be used and to what degree

Able to communicate effectively and coherently over law enforcement radio channels

w hile initiating and responding to radio communications

Operated and utilized safety equipment

Operated a law enforcement vehicle in emergency situations and in congested t raffic

Filed patrol reports after each the beginning and ending of each shift which required

s trong interpersonal, wri t ten, and verbal communication skills

C HR IST I NA M. CHAMBERS

3523 Red Maple Court

Douglasville, GA 30135

Phone: 678-***-****

Email: acf18b@r.postjobfree.com

Responded to emergency calls around the campus such as t raffic incidents and

personal injuries

Assisted with the t raining of new campus officers

Inspected and maintained assigned equipment and clothing

Experienced with required “10-code” message t raffic communication

Pursued additional t raining on various methods of prevention and safety

Effectively processed, coordinated and prioritized incoming calls in emergency

situations which also required the ability to input and retrieve computer data

quickly as well as immediate independent judgment

UN ITED STATES NAVY, GREAT LA KES, I L

03/05/-08/05

Yeoman, Veteran: Service Assignment-03/05-03/10

Perform various administrative duties related to management and maintenance of

m ilitary personnel and official meeting records. Understood and applied federal

p rivacy awareness guidelines during the processing of all personally identifiable

i nformation.

Responded to and routed various levels of phone and email communications from

m ultiple telecommunication sources

* *DD FORM 214 is available upon request**

C HR IST I NA M. CHAMBERS

3523 Red Maple Court

Douglasville, GA 30135

Phone: 678-***-****

Email: acf18b@r.postjobfree.com

EDUCAT ION

Antonelli College, Hattiesburg, MS

B usiness Management, 2014



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