ShaVonne A Lee

acf153@r.postjobfree.com

**** ******* ******* **

Las Vegas,NV 89131

702-***-****

Objectives

To obtain an entry level position with a prestigious company that offers

educational and occupational room for growth.

Education

High School Diploma

Arbor View High School - Las Vegas, NV 2003 to 2007

Experience

Customer Assistant

AT&T - Las Vegas, NV - January 2012 to February 2014

Responsibilities: Answer incoming calls out of the queue to assist

customers with registration, email creation, DSL physical line signal

testing, modem/filter set-up. Assist customers with email, browser, and

modem troubleshooting. Interact with other departments to resolve customer

issues or provide additional services. Helped the company obtain its

highest customer service ratings. Earned 100% marks as determined by

quality control department in all categories including communication

skills, listening skills, problem resolution, and politeness.

Customer Service Representative

Sitel - Las Vegas, NV - November 2010 to December 2011

Responsibilities: Answer incoming calls out of the company's queue, Handle

customer inquiries, complaints, billing questions, and payment extensions.

Calm angry callers', locate recourses for problem resolution and best-

option solutions. Managed a high volume workload in a deadline driven

environment. Resolved an average of 500 inquiries in any given week and

consistently met performance benchmarks in all areas (Such as speed,

accuracy, volume).

Skills

Ability to Multi-task, good listening skills, able to communicate

effectively, ability to resolve issues, Efficient with Microsoft windows

programs(MS Word, Excel, Power Point, Access), data entry, multiline phone

handling.

References Available On Request

Type Personal Name

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