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Project Manager Customer Service

Location:
Midland, MI
Posted:
September 21, 2014

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Resume:

*** ***** ****

Midland, Michigan *****

Phone: 989-***-****

Cell: (989) 513- 8872

E-mail: acf14l@r.postjobfree.com

blaisdell/2b/93/b52

Objective Seek a professional position in which my acquired talent, work ethic, and

vast experience align with company development and my continued

professional growth.

Experience Aug 2014 – Present Johnson Portables Midland, MI

Senior Project Manager (sub-contractor)

Organizes action on construction project upon receipt of purchase order

or contract.

Facilitates and coordinates all activities of the project from design to

closeout.

Negotiate and align contractual obligations with company procedures

objectives and mitigate associated risk.

Write sub-contracts and manage scope of work within them.

Prepare project schedules and maintain on time and on budget per

company strategy objective.

Research and adhere to building codes per specific project regions.

Establishes and write change orders as required as the scope of work

changes.

Maintain solid relationships and ethical trust with the customers and

contractors during and after the project.

Provides assistance to other department matters from purchasing to

onsite installation as needed.

March 2012 – July 2014 Case Systems Inc. Midland, MI

Director of Project Management / New Business Development

Serve as an active member of Senior Staff.

Executive responsibility and oversight of Project Management, Applications

Engineering, R&D Engineering and Estimating.

Retained New Business Development responsibilities involving the

development of new products and distribution channel partners.

Develop and implement short term and long term company strategic plans.

Oversight and management of 22 Project Management Division employees.

10 direct and 12 indirect.

Promote and execute lean principles throughout the group establishing

effective and efficient processes.

Coordinate with Sales, Marketing, Estimating, Product Design. Information

Technology, Material Services, and Manufacturing departments as they

relate and interface with the successful execution of project management

objectives.

Develop and monitor departmental and employee metrics.

Provide vision and leadership in execution of management services of our

BOSTONtec metal fabrication table ergonomic product line.

Temporary two year assignment to oversight and direction of our Michigan

based Case Systems Solution dealership through transition.

Dec. 2003 – March 2012 Stageright Inc. Clare,

MI

Director Special Projects Division

Directly responsible for Project Management, Customer Service (project

specific), and Installations divisions, (3 direct and 6 indirect reports).

A working project manager for high profile projects reporting directly to the

vice president of sales.

Responsible for estimating costs related to custom products / projects

including change orders with an opportunistic market to bear strategy.

Technical sales support for our 5 markets through proposal and bid phase

attending most all pre-bid conferences.

Review and negotiate contracts related to custom projects between

company and clients.

Main liaison between our strategically aligned seating partners on stadium

seating venues.

Developed and updated weekly backlog reports for review by the

management team for resource loading.

Nov.1998 – Dec. 2003 Design Craftsmen Inc. Midland, MI

Senior Project Manager

Completed projects on time and on or under budget. Many letters of

customer recommendations with satisfaction to results on file.

Managed projects from Saudi Arabia to Alaska working with many

government and private entities.

Successful coordination of internal departments from Design to close out

on individual projects.

Managed multiple outside sub-contractors from contract to installation to

ensure deliverables meet or exceed company quality standards and client

expectations.

Successful Installation of manufactured products and ensure client

satisfaction.

May 1996 – Nov.1998 TRS/Secoa Minneapolis, MN

Project / Engineering Manager / New Business Development

Developed new and accenting products that aligned with current and

future manufacturing capabilities including specifying and purchasing new

fabrication equipment as needed.

Responsible for all projects that were custom product related in nature.

Responsible for sales, estimating, design, engineering, and quality

control of all specialty products including patent procurement.

Managed internal and external engineering personnel.

Dec. 1991 – May 1996 Stageright Inc. Clare, MI

Product / Project Manager

Responsible for internal day to day functions of newly formed Acoustical

Division.

Responsible for completing and oversight of estimating, scheduling,

engineering, and installation of acoustical and custom stage related

products.

Facilitated design and fabrication of specialty fixtures including vacuum

molds and adhesive distribution systems.

Mar 1981– Dec.1991 Randell Manufacturing Weidman, MI

Design Engineer / Quality Controller

Promoted from machine shop to engineering department.

Responsible for design and engineering of custom restaurant equipment.

Performed final quality control inspections and certification.

Assigned engineering workloads appropriate to team member’s ability.

Education • 1982 (Attended) Mid Michigan Community College (Harrison,

MI)

2001 -2003 (Attended) Northwood University (Midland, Mi)

• Supplemental Courses

Additional Training

Dale Carnegie Course (Certificate)

Seven Habits of Highly Effective People (Certificate)

Myers-Briggs Evaluation (Report)

National Sanitation Foundation (Certificate)

Stage Rigging Symposium (Certificate)

Arizona Commercial Contractors License (Qualifying Party)

Oregon Commercial Contractors License (Qualifying Party)

Herrmann Brain Dominance Instrument (Quadruple Dominate Profile)

• Named on Patents or Pending

Patents

Opus II Acoustical Enclosure System #5530,211

Smart Mover TM

Outdoor Laminated Deck

Break Away Deck Corner

References: Available upon request.



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