R. Floyd

Director of Technology

Placerville, CA

acf142@r.postjobfree.com - 530-***-****

WORK EXPERIENCE

Director of Technology

Mother Lode Union School District - Placerville, CA - February 2005 to October 2009

Managed IT staff, network and servers for the District.

• Planned, assigned and supervised the work of technology classified staff

• Maintained network security, Internet connectivity, and network operations daily

• Recommend budget needs and monitored budget expenditures during the year

• Managed and monitored computer systems and network equipment

• Coordinated repair work schedules with schools and District office personnel

• Recommend replacement of obsolete or unserviceable equipment

• Developed and maintained methods and procedures to ensure System and User security

• Maintain WEB and Email filters to include blocking and unblocking

• Managed and operated Technical Assistance Center in support of 4 school districts

Micro Computer Specialist II

El Dorado County Office of Education - Placerville, CA - May 2000 to February 2005

Computer and LAN support for County Office and School Districts

• Managed daily service calls and prioritized importance

• Scheduled and completed customer requests

• Performed varied and complex analyses support work for the County and School Districts

• Recommended configuration design and planning for network growth

• Provided operational assistance to users and identified hardware/software problems

• Coordinated with Local business and schools for computer equipment

• Reviewed and evaluated hardware and software for purchase by county and districts

Regional IT Manager

Science Applications International Corp. (SAIC) - Sacramento, CA - June 1999 to April 2000

Local and Regional Manager of IT support for group & divisional personnel and their computer environment

• Managed LAN Administrator and IT technicians

• Provided work direction and review to professionals and support staff

• Planned, budgeted, and procured hardware, software & peripherals to support users

• Heavy participation in annual group budget planning and cost tracking of regional income & expenditures

• Managed IT Inventory Database & Help Desk functions for the region

• Provided engineer level support for all aspects of Network administration

• Created and implemented IT Policies and Procedures

Network Administrator

Science Applications International Corp - Sacramento, CA - May 1997 to June 1999

Primary network administrator for the Sacramento SAIC facility

• Managed all aspects of network operations in SAIC, Sacramento Region

• Maintained Information Technology Service Center Allocation Reports

• Responsible for hiring, training, development & supervision of IT technical staff

• Responsible for IT technical customer service support for customer base, the maintenance of the Help Desk

database for customer requests and IT technical support scheduling

• Developed operation and maintenance schedule for computer systems

• IT configuration design and planning for network growth

• Reviewed customer IT requests and approved purchase in SAP

• Managed IT maintenance of all network servers and mail systems supporting the facility

Network Engineer

J4 Systems - November 1994 to February 1997

Managed the service department and scheduled engineers

• Designed and implemented company purchasing system

• Participated in and recommended more efficient service methods and procedures

• Researched and purchased new products, negotiated with vendors

• Diagnosed and resolved hardware and software problems

• Interfaced with clients to answer questions and responded to requests

• Conducted training and development of new employees

• Identified clients' system requirements and installed appropriate applications

Computer Customer Support Specialist

Creative Software Systems - July 1994 to October 1994

Researched hardware requirements and resolved hardware problems

• Designed and implemented cabling for Creative Software and customer sites

• Installed and tested Windows OS & Windows applications

• Implemented hardware for a Unix system

• Installed XENIX (Unix) Operating System

• Worked with sales department to generate new customers

Network & Computer Support Assistant

Integral Networking - April 1994 to July 1994

Provided lab and on-site customer PC and network support

• Tested computer systems and components. Assembled new computer systems

• Installed and upgraded Novell NetWare

EDUCATION

Associate of Arts in Electronic Engineering

Heald College - Sacramento, CA

1986

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