*** ******** ***

Newnan, GA *****

352-***-****

acf0v4@r.postjobfree.com

Evonne Delores Taylor

OBJECTIVE: to use my broad-based customer service skills to

enhance your customer base.

PROFILE

Proven professional, adept at prioritizing and completing multiple assignments within strict

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budgetary/time restrictions and customer specification.

Effective communicator, who earns corporate recognition and customer Letters of

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Commendation for combining effective training and motivational management techniques to help

teams exceed all productivity, and service objectives.

Designated troubleshooter, able to easily identify and resolve diverse operational concerns,

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provide customized solutions to specific corporate objectives, and deliver individualized service to

build a loyal customer base in a highly competitive marketplace.

Accomplished diversity manager, who designed a highly successful, eight week cross cultural

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training program titled “Crossing the Unseen Lines.”

Cost effective leader, who saved a company $800,000 in unprocessed billing invoices, and

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developed and implemented a successful co op program.

Change specialist, who was instrumental in facilitating a company merger, and improved overall

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team customer service skills and scores 80% in eight months.

Selected as “Employee of the Month” twice in one year.

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“You were extremely helpful to us in sharing your knowledge and explanation of the intake

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process.” – 2007 commendation from external customer.

PROFESSIONAL ERXPERIENCE

Customer Service Representative, CDC, Shands Healthcare, Gainesville, FL.,

Maintained effective communication with customers, co workers, management and outside agencies,

manage, coordinate and facilitate the completion of all requests made of Materials Management by its

customers by maintaining a log of all requests (received via fax, email or telephone) and concerns, liaison

between Materials Management and its customer service base, and ensure the smooth flow of supplies

transition from the CDC to hospital personnel.

Branch Administrative Coordinator, Crawford & Company, Atlanta, GA,

Instrumental in achieving branch objectives through coordination of administrative support service for the

Utilization review Unit (Workers’ Compensation), supervised ten fifteen team members providing effective

leadership and support as supervisor, liaison between company branches throughout the country,

handled escalated telephone calls; resolved complex issues with customers, using multiple computer

screens set up and updated client base, daily interactions with doctors, hospital staff, case managers and

adjusters. Responsible for interviewing, hiring and training new staff members, and conducted annual

performance evaluations recommending salary increases and promotions.

Customer Service Representative, Matrix Marketing, Norwood, OH

Provided high quality service by effectively assessing customer needs and processing new and changed

orders to customer satisfaction, demonstrated in depth knowledge of client products, service, policies and

procedures and successfully presented products and promotions.

Site Manager, Santa Maria Community Center, Cincinnati, OH

Managed community center’s daily operations, conducted weekly staff meetings, scheduled vacations,

interviewed and hired new employees and administered annual employee evaluations, effective Team

Leader responsible for assigning clients to individual counselors and supervised on monthly basis team

evaluations of challenging cases, recognized member of community Tenants Rights Committee.

Counselor, Santa Maria Community Center, Cincinnati, OH

Facilitated support gr4oups and counseled survivors of domestic violence, substance abuse, teen parents

and married couples, and designed cross cultural program for black and white teens titled “Crossing the

Unseen Lines.”

Paralegal Intern, Baas &^ Ware Attorneys at Law, Cincinnati, OH

As Paralegal Intern performed legal research, preparation and filing of affidavits and reports for Probate

Court.

Speaker’s Bureau Coordinator/Administrative Assistant, Cincinnati, OH

Designed Speaker’s Bureau Curriculum for presentation of community agency services, facilitated grant

writing and annual budget preparation in excess of $1,000,000, and as Court Advocate and domestic

violence counsel provided survivor support at hospitals for rape victim survivors.

EDUCATION

B.S., Education, University of Cincinnati, Cincinnati, OH

A.A., Secretarial Science, Cincinnati State College, Cincinnati, OH

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