TAMARA WEST

email: acf0tm@r.postjobfree.com

ph: 470-***-****

Education 1993 - 1997 B.A. University of Michigan

Ann Arbor, MI

. Graduated with overall 3.4 GPA

. Studied music and minored in psychology

. Volunteered for many non profits

. Noteworthy attendance record

Pro Audio Equipment Tech August 1, 2011- Present Self Employed Lithonia, GA

. Repair, restore, and upgrade Pro Audio equipment from Akai, Alesis,

Yamaha, Kurzweil, etc.

. Solder leds, tact switches, capacitors, resistors to PCBs

. Repair damaged wire connections

. Experience with reading schematics

. Experience with DVM, soldering iron and other equipment

. Able to learn new concepts/skills quickly

General Manager/Supervisor August 18, 2008 - July 11, 2010 E.Y.E.

Farmington Hills, MI

. Oversaw all operations within the firm

. Trained all managers and employees on entire customer service

philosophy, and the desired experience we wanted them to have

. Managed inventory, reports, and infrastructure flow

. Maintained compliance and served as liaison with city and county

officials

. ServSafe Manager Certified

Supervisor/Client Services Representative June 04, 2001 - June 06, 2008

OnStar Troy, MI

. Oversaw a team of 12 responsible for the acquisition/reacquisition of

OnStar prospects

. Acted as a liaison to provide specialized services

. Mentored & trained new hires

. Handled call escalations and monitored floor activity to keep 'not

ready' status to a minimum

Systems Administrator Oct. 10, 1999 - May. 31, 2001 Koltanbar

Engineering Troy, MI

. Provided administrative and technical support for a major automotive

supplier

. Performed software installations for networked computers and kept

licenses up to date

. Conducted software tutorial sessions for employees

Summary of Qualifications

. Excellent Written and verbal communication

. Proficient in various software applications / adapts quickly to new

applications

. Knows how to create an inclusive work environment / gets along with

others

. Type 50 WPM

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