Jacqueline A. Pencka

**** *** * **

Winter Haven, FL 33880

407-***-****

acf0st@r.postjobfree.com

October 5, 2014 Service Desk Associate

April 20, 2014 Kmart; Winter Haven, FL

October 17, 2013 Property Manager

August 16, 2013 US Residential Group; Orlando, FL

August 16, 2013 Property Manager

January 24, 2008 IMT Residential; Orlando, FL

February 2007 Floating Assistant Property Manager

October 19, 2007 Equity Residential; Orlando, FL

June 2002 Assistant Property Manager (LIHTC)

June 2006 Cameo Professionals; Orlando, Florida

• I am responsible for maximizing revenue through effective rent increases,

occupancy increases, resident retention, concession controls, reduction of bad

debt, effective marking programs, creating, approving and reconciling purchase

orders, controlling expenses, using purchase card responsibly, maintaining

optimal occupancy, directing and leading onsite staff, effective recruiting, hiring,

training and coaching onsite staff, maintaining property standards, monitoring

vendors, assisting Corporate personnel, handling resident complaints, researching

and reporting risk management incident reports, and assuming Leasing Consultant

and Assistant Manger duties. Also any additional projects and/ or duties as

assigned by Regional Manager.

July 2001 Kmart, S. Orange Blossom Trail. Orlando, FL

January 2003 Service Desk, Cash Office

• I was responsible for ensuring excellent customer service, scheduling, and

training of front end employees as well as maintain a safe working environment. I

was also responsible for keeping the cash safe balanced, researching cash

overage/and shortages, and placing sufficient change orders that reflected current

sales trends.

Qualification 11 years property management

17 years retail experience: Kmart, TJ Max, Wal-mart and Winn Dixie

Four Year of LIHTC Field experience

Fair Housing Rent Roll, OneSite, Yardi & MRI

MS Word Calculator Skills

MS Excel 10-Ky 200SPM

MS Power Point Keyboarding

Quick Books Peachtree

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