Post Job Free

Resume

Sign in

Customer Service High School

Location:
Lodi, NJ
Posted:
September 18, 2014

Contact this candidate

Resume:

Desiree Strong

*** **** **

Apartment D

Lincoln Park NJ 07035

908-***-****

acf0so@r.postjobfree.com

Objective

My objective in life is to maintain a successful career, furthering my education at the same time, meeting new people and balancing these in the best way possible. I am looking to learn as much as I can about whatever I can, and to take on whatever new challenges that life throws at me.

Work Experience

Director of Recreation

6/2012-Present

Green Brook Manor Care and Rehabilitation Center, Green Brook, NJ

Creating 2 monthly calendars, managing a department that averages approximately 12 employees, working with entertainers, agencies, vendors and volunteer groups to coordinate monthly programming, Initial/Annual/CoC/Quarterly Assessments, MDS's, Care Planning for a wide variety of diagnoses including psyche, dementia and developmental disabilities, Quarterly Care Conferences, Progress notes, managing monthly budget/ petty cash, DC paperwork, Continuous Quality Improvement, volunteering with marketing director at outside facilities, customer service mostly interacting but not limited to residents and their families, developed a Snoezelen Program with Recreation staff and massage therapists to enhance quality of life for low functioning/residents with sensory deficits and marketing.

Activity Coordinator

3/2010- 10/2011 Beatitudes Campus, Phoenix, AZ

Creating a monthly calendar, conducting all activity programming, Initial/Annual/CoC/Quarterly Assessments, MDS's, Care Planning, Quarterly Care Conferences, Progress notes, planning outside trips, working closely with the Volunteer Coordinator and Director of Programming at daycare (also affiliated with campus), Writing proposals to receive monetary donations, managing monthly budget/ petty cash, DC paperwork, Continuous Quality Improvement, marketing, progress notes.

http://www.azfamily.com/news/health/Local-facility-recognized-nationally-for-Alzheimers-care-113120389.html

http://www.nytimes.com/2011/01/01/health/01care.html?_r=1&emc=eta1

Activity Director

12/2008-3/2010 Sun Grove Village Care Center (Life Care Centers of America) Peoria, AZ

Creating a monthly activity calendar that abides by all state and federal regulations, Progress notes, care plans, Quarterly/Annual/Initial Assessments, One to One visiting and documentation, conducting activity groups, Managing activity staff, Quality Assurance, Marketing, meeting with family at Care Conferences.

Account Executive

3/2007 - 12/2008 Insight, Tempe, Arizona

* Building relationships with clients, prospecting new accounts, keeping records of progress with accounts, presenting different options for IT solutions, customer service.

Therapeutic Recreation Aide

9/2005 - 1/2007 Brakeley Park Care Center, Phillipsburg, New Jersey

* Responsible for administration of a group with indivduals at rosk for falls/skin breakdown/dehydration functioning group; while maintaining a computer database for all departments within the company, and ensuring effective and efficient work habits by administering department assessments.

* Recorded care plans for employees that helped administer patients with Alzheimers.

* Coordinated and implemented a grief committee; which helped patients on a psychological basis.

* Facilitated many outside seminars with families of patients which helped them to understand about the disease.

* Maintained a spreadsheet that helped to track patient records.

Activities Assistant

5/2004 - 9/2005 Shorrock Gardens Care Center (Alzheimer's Assisted Living), Brick, New Jersey

* Responsible for ensuring the active participation of staff, and patients who were administered by our facility; while ensuring a healthy lifestyle for people with Alzheimer's disease.

* Coordinated a psychological health committee in which targeted patients that needed further help with their disease.

* Facilitated health assessments for patients that were actively involved within the community.

Sales Associate

11/2003 - 5/2004 Joyce Leslie, Toms River, New Jersey

* Responsible for maintaining a healthy work environment for both staff and consumers; while ensuring a clean and active store in providing outstanding customer service.

Education

9/2004 - 5/2005 Ocean County College, Toms River, New Jersey

* Some College Coursework Completed

9/2000 - 6/2004 Bridgewater-Raritan High School/Toms River High School South, Bridgewater/Toms River, New Jersey

* High School or equivalent

* I was always a decent student in high school, maintaining my work and studying for tests. I had a harder time with concentration my Junior Year of High School, because I went through the tragedy of losing my mother at the age of 16. I learned from the experience and redeemed myself my Senior year of High School getting on the High Honor Roll and maintaining a 3.8 GPA.

Catherine Croutcher 815-***-****. Personal

* Lori McKnight 732-***-**** Personal

* Yvette Barker(ADC) 908-***-**** X324 Professional

* Wini Caprio(ADC) 732-***-**** X618 Professional

Additional Info

PROFESSIONAL DEVELOPMENT:

Actively attended seminars that educated and trained about people with Alzheimer's and Dementia.

Volunteered many hours at a hospital to learn more about patients and doctors.

Experienced in MS Office Applications such as Excel, Word, PowerPoint and Outlook.

Experienced with using SAP

Experienced with using Software in a Healthcare Facility to update residents quarterly changes and goals that suited these changes.

Attending the second half of the MEPAP course to become a certified Activity Professional.

HONORS AND AWARDS:

Received many awards and training certificates from training seminars



Contact this candidate