Jasmine

Mcintosh

**** ******* *** *

Minneapolis Minnesota 55412

651-***-****

acf0ry@r.postjobfree.com

Objective

To gain employment in the customer service field and use my skills to the

achieve business goals while providing with growth and business

opportunities.

Employment

GE Marketing

October 2006 - September 2013

* Completes Global Event Management (GEM) research cases for taxes and

escrow issues

* Works closely with taxing authorities and title companies to compile

information to resolve work process issues

* Review closing documents to verify initial escrow deposits and legal

descriptions

* Provides assistance to our Customer Service Department phone queue

* Resolve various complex issues assisting Customer Service taking

Supervisor/Lead Escalated calls

* Coach/Mentor newly trained representatives CRT processes and procedures

* Provide with floor support with skill three training classes

* Issue Reimbursement or Restitution as an Expense for NSF and Easy pay

fees

Time Warner Cable: February 1998 to June 2006

*Handle complex escalated customer issue

*Providing technical support

*Constantly surpassing quality and sale goals set by department management.

*Facilitate new hire training classes.

*Adjusting to an ever changing call center environment while keeping a

positive and profession attitude.

Aetna US Healthcare: February 1997 to February 1998

*Performed office work.

*Ordering and shipping supplies.

*Sorting mail.

*Contacting customer to update claim information.

*Creating spreads sheets for updating access to database in a high pace

call center environment.

Qualifications:

*I have worked in busy work environments. I' am a self-starter who needs

little supervision. Goal oriented able to meet deadline.

Education:

*Lew Wallce High School (June 1991)

References available upon request

Contact this candidate