Lisa Robinson

404-***-****

acf0r1@r.postjobfree.com

PROFESSIONAL SUMMARY

RESULTS DRIVEN, PEOPLE ORIENTED

●ACCOUNTING ● AUDITING PRINCIPLES ● FINANCIAL DOCUMENTATION ● COURT ADMINISTRATION

● CUSTOMER RELATIONSHIP BUILDING ● VENDOR MANAGEMENT

SUMMARY OF QUALIFICATIONS

• Stellar career track record working within diverse verticals with comprehensive financial acumen.

• Provide a unique perspective of the business world with multifaceted career experience, including

accounting, auditing, finance, court administration, and customer service and vendor relations .

• Actively contribute by driving performance while keeping an eye on financial controls; conduct

in-depth analysis to ensure accurate financial reporting.

• Highly-analytical thinker and multi-tasker with broad-based background in technical support for

vendor and accounting management software, experienced in analyzing and resolving systems issues

with zero tolerance for down time.

• Progressive and versatile people and communications skills, able to translate complex technical

jargon into easily understood terms to non-technical audiences.

• Highly-analytical and driven producer who adapts to change quickly and engages peers and

employees by articulating opportunities for business improvements with enthusiasm, confidence and

energy.

• Equipped to support business operations with a service-oriented approach and a proven track

record of analysis success to achieve new heights in service delivery.

• Proficient in multiple technology systems: Word, Excel, PowerPoint, Quicken, People Soft, File

Net Merchant System, Kana, One view

EDUCATION

Bachelor of Science, Concentration in Criminal Justice

North Carolina Central University (Durham, NC)

PROFESSIONAL EXPERIENCE

JP Morgan Chase Bank. (Columbus, OH) Mar’13-Jul14

Merchant Dispute Charge Back Advisor

• Review incoming credit card disputes and apply Visa/MasterCard regulations to resolve.

• Responsible maintaining and resolving issues for inventory cases up to $10,000 daily

average in a timely manner.

• Responsible for monetary adjustments via internal systems in compliance with all

auditing principles.

• Resolved credit card disputes, assisted merchants and other financial institutions with

questions in reference to their open cases regarding their disputes.

Fulton County Superior Court (Atlanta, GA) Jul’08-Jan’09

Honorable Judge Thelma Wyatt Moore

(Contractor)

Judicial Assistant

• Coordinated meetings and appointments for court staff.

• Responsible for maintaining and coordinating the Judge’s schedule.

• Acted as a liaison between the judge and attorneys, litigants, other agencies, staff, and the

general public.

• Prepared and composed legal documents and correspondence. Made travel arrangements.

• Ordered and maintained the needed supplies for the office. Plus established and

maintained the budget for the year.

• Provided legal research and customer assistance as required by the Judge.

• Organized, planned and created brochure for swearing in ceremony of Attorneys’ being

inducted into the bar.

• Determined when it was necessary to negotiate with the Superior Court Office regarding

office furniture, shortage of supplies, and use of Superior Court Property to move and

transport objects.

Fulton County Juvenile Court (Atlanta, GA) Oct’06-Feb’07

(Internship)

Court Appointed Special Advocate

• Assisted educational advocate court involved youth.

• Participated in consultation with families in crisis counseling sessions.

• Court observation.

• Responsible for attending student/teacher/parent meetings at CEP Schools. And updated

the case file in the case management system.

• Conducted juvenile needs assessment to determine the appropriate services required for

social intervention, prevention of further involvement with the court system, and

reduction of risk to the community. Also coordinated meeting with parents and probation

officer assigned to student.

Home Depot Corporate Office (Atlanta, GA) Mar’02-Sept’06

Sales Auditor

• Audited and managed over 100 Home Depot sales reports daily to ensure the accuracy

and timeliness of daily sales revenue.

• Utilized problem solving skills and process improvement to analyze and resolve issues,

including but, not limited to tax issues.

• Researched and processed all financial discrepancies within a 24 hour timeframe.

• Responsible for providing customer service, and research analyst for over 100 stores in

the mid-west and other areas of the United States.

• Ensured that all stores sales for the current day were balanced and monitored returns to

ensure that merchant credits were accurate.

• Maintained an open and responsive line of communication with Home Depot Stores.

• Responsible for training all new team members on the auditing process.

Creflo Dollar Ministries (College Park, GA) Mar‘00–Mar’02

Customer Service Account Representative

• Provided wholesale customer service to secular bookstores, churches, mass retail market,

and Christians.

• Ensured timely and accurate distribution of customer product order requests and credit

applications.

• Provided assistance at all trade shows.

• Responsible for reporting weekly sales and strategies to overcome setbacks on projects

and remain within the budget.

• Promoted teamwork and provided internal and external customers with the highest

customer service.

• Increased production and sales with a decrease in customer complaints.

• Entered, reviewed and updated all customer orders and complaints.

• Verified and updated inventory availability.

• Prepared and presented oral and written reports.

• Conducted specialized research projects when requested to do so.

• Reviewed, evaluated, revised, and updated customer order forms and applications as

needed.

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