Fernando Garcia

*** ****** **.

Henderson, NV *9014

702-***-****

Career Objetive : To obtain a Meaningful and Challenging Position that enables me to utilize my

Supervisory and Customer Service Skills

1985-1986 CONALEP Community College Mexicali, B.Cfa.

EMPLOYMENTS:

“CLUB FORTUNE CASINO”

1

Slots Supervisor Henderson, Nevada

February/24/2014 to present

Assumes the responsibilities of the Casino Operations Manager for the Slot Department in his/her absence.

Supervises the Guest Services Associates, ensures slot department employees adhere to proper procedures.

Protects company assets, and ensures compliance with gaming regulations, internal controls, Tropicana policies and

procedures and Title 31 regulations.

Must have good customer relation skills, resolves customer disputes, adheres to safety policies and procedures and

reports safety hazards.

Coordinate with security, as necessary, to detect and prevent attempts to cheat or damage slot machines.

Assists in monitoring operations of slot machines and participates in verification of jackpots. Councils, disciplines,

appraise guides and instruct slot personnel in the proper performance of their duties.

“TROPICANA LAS VEGAS HOTEL AND CASINO”

Slots Supervisor Las Vegas, Nevada

April /19/2011 to February/23/2014

• Assumes the responsibilities of the Casino Operations Manager for the Slot Department in his/her absence.

2

• Supervises the Guest Services Associates, ensures slot department employees adhere to proper procedures.

• Protects company assets, and ensures compliance with gaming regulations, internal controls, Tropicana policies

and procedures and Title 31 regulations.

• Must have good customer relation skills, resolves customer disputes, adheres to safety policies and procedures

and reports safety hazards.

• Coordinate with security, as necessary, to detect and prevent attempts to cheat or damage slot machines.

• Assists in monitoring operations of slot machines and participates in verification of jackpots. Councils, disciplines,

appraise guides and instruct slot personnel in the proper performance of their duties.

“GOLDEN NUGGET HOTEL AND CASINO”

Floor Person Laughlin, Nevada

February 1999 to November 2010

• Establish and maintain exceptional Guest Service to Golden Nuggets visitors and guests

• Troubleshoot and repairs minor problems at the machines. Document those repairs

• Provide assistance with Jackpot payouts, mathematical skills highly needed

• Adhere to federal cash reporting requirements, assures Title 31 compliance.

• Circulates throughout assigned areas, maintaining visibility of guests within that area

• Initiates jackpot/fill documents, either manual/automated and retrieves amount of cash

• Demonstrate excellent verbal and written communication skills.

3

• Witness and verify at the gaming machine and on manual documents, jackpots and fills

• Dispatch of Slot Floor Personnel of operational needs in the Casino

• Posses Nevada Gaming License

“VEGAS ELECTRIC”

Driver Bullhead City, Arizona

April 2008 to March 2009

• Load goods onto the delivery truck (lifting and pushing of heavy items)

• Plan Safe Delivery route and travel to each site and deliver parts

• Organize and Confirm receipts and documentation and return to Manager for billing purposes

• Technical Knowledge of electrical supplies delivering to Client

“Crown Rentals”

Collections and Sales Bullhead City, Arizona

4

1997-1998

• Locate and Notify customers of delinquent accounts by mail, telephone, or personal visit

• Receiving and posting payments

• Prepares statements to credit departments if customer fails to respond

• Initiate repossession proceedings

• Retail Sales and rentals

• Delivery Drive

“American Seafood Fishing Boats”

Seafood Processor Seatle, Wa

1995-1998 (Seasonal) Alaska

• Assemble and disassemble processing machinery

• Operate fishing equipment

• Grade, classify, or sort products according to specifications

• Mend or repair fishing nets or other watercraft gear

• Load, unload, or stack containers, materials, or products

• Adjust to needed 16 hours shifts depending on workload

5

6

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