T eresa Phillips

**** ******* ** ***-

***-****

Atlanta, Georgia 30349

acf0p2@r.postjobfree.com

P rofile

• More than 9 successful years in customer service. Call center and front desk

reception environment with recognized strengths in making use of sensible

decisions that help generate affi rmative outcome. A team player that

f unctions well with others to accomplish task and also work efficiently on my

own with confident to succeed in any environment.

• Outstanding organizational skills

• Willing to learn and always up for a challenge.

• Capable of meeting strict deadlines

Synopsis of Achievements

• Increase customer service retention by 23% from 75% to 98%

• Met all customer service satisfaction survey

S ummary of Qualifications

9 years professional customer service inbound/outbound

5 years call center answer 50- 100 calls per day

2 years supervisor manage 30- 40 people

6 years phlebotomy average 20- 40+ sticks per day

E mployment

Elite Vi r tual Services A tlanta, Georgia

01/2013-present

Customer Service

Assist customers with sales and orders, take over phone payments, order processing,

variety of customer service issue for different types of companies including billing,

appointments scheduler, set appointments for various doctors and dentist to the

nearest locations in their area, sells, marketing, medical & dental insurance

assistance, excellent communications

American Red Cross D ouglasville, Georgia

03/2007-12/2013

Blood Collection Tech

Draw blood, update donor files, check vital and blood pressure, check hemoglobin,

calibrate equipment, perform mini physical for eligibili ty of blood draw, t ravel to

b lood drives mobile and hospital environment, high level of courtesy, perform daily

i nventory and cleaning procedures, technical skills

E ducation

Phlebotomy Certificate Sales Rep Certificate Marketing on the

job t raining

Community Service

Fundraiser for sickle cell and kidney foundation Poll worker for

elections

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