VITHUREN SHANTHASIVAM

** ********* **** ******* *** 1V6

H: 416-***-**** C: 416-***-**** E: acf0om@r.postjobfree.com

CAREER OBJECTIVE:

Looking for a Junior or Entry Level position in Information Technology

PROFESSIONAL SUMMARY:

Bachelors of Commerce degree holder in Information/Business Technology Management from Ryerson

University (2013) offering two years of client and technical support experience. Knowledge base includes:

systems design and implementation, business process design, info tech and strategic management, project

management and security & privacy.

TECHNICAL PROFICIENCIES:

Excellent skills related to Microsoft Office, Access, PowerPoint, Visio, Excel and Project

Competent in providing user and account support through Google Apps

Proficient in programming code in Structured Query Language (SQL)

Capable of providing support through remote desktop

Able to generate information technology related diagrams and models such as use case diagrams, activity

diagrams, system sequence diagrams, UML diagrams, interaction diagrams and domain models

EDUCATIONAL BACKGROUND:

B.COMM IN INFORMATION/BUSINESS TECHNOLOGY MANAGEMENT 2013

Ryerson University

Integrated key concepts from management and information technology in an applied project

Proposed an IT strategy solution to Galaxy Plastics involving implementation of an inventory

management system

Described and applied the methodologies and tools used to develop and implement business

information systems (e.g. systems development methodologies, project management and SDLC)

Identified issues related to introducing technologies and the organizational change processes

needed for successful business process re-engineering and systems implementation

WORK EXPERIENCE:

FRANCHISE SUPPORT ANALYST Mar. 2014 – Jun. 2014

WSI (Mississauga, Ontario)

Participated in training and coordinating on-boarding consultants to ensure completion of account

setup and domain stability

Proactively tracked and responded to consultant issues using Zoho Support ticketing system

Provided consultants with a walkthrough of detailed step-by-step instructions to resolve an issue

or clear an inquiry related to managing the franchise

Support technical queues from the franchise network (diagnose, troubleshoot and resolve)

Utilized applications such as Google Apps and AdWords, Zoho Support and CRM, Safenames and eFusion

to provide the highest level of consultant support

RESUME OF VITHUREN SHANTHASIVAM PAGE 2

DEALER MAINTENANCE ANALYST Jul. 2013 – Jan. 2014

TD Financial Services (Scarborough, Ontario)

Managed regional home improvement dealer records in home renovation, renewable energy, water

treatment and pool/spa industries

Ensured information entered into TDAF records were accurate through the use of applications such as

Laserfiche, Fiserv and Curomax

Utilized Citrix server to acquire information pertaining to companies and customers for approval in terms

of financing

Completed project requirements intended for a two month contract within one month

CLIENT CENTRE AGENT/SUPPORT Feb. 2009 – May 2009, Sep. 2011 – Feb. 2012

Innovative Vision Marketing - Pizza Pizza and Post Media (Scarborough, Ontario)

Provided service to regional customers by processing orders and providing sales via telephone calls while

ensuring a low error rate (have attained 0 errors over the course of three weeks)

Handled client complaints and inquiries in a professional manner

Have attained approximately 3 to 5 sales during a shift on several occasions

Ensured daily and weekly sales target were met (2 sales per shift is the minimum expectation from clients)

References available upon request

Contact this candidate