Quentin Lawayne Skinner

**** ********* **. **

Atlanta, GA 30326

770-***-****

acf0od@r.postjobfree.com

Motivated professional with more than six years of management experience,

excellent interpersonal and communication skills, and a proven ability to work

within all levels of an organization.

EXPERIENCE:

Coach Distribution Center Inc. Jacksonville, Florida August 2012 – Present

Customer Service Specialist and Warehouse Worker

• Performance

- Shipping and receiving (400 handbags per day from FedEx and USPS)

- Processing packages on the assembly line via handheld devices

- Currently maintaining a 100 % accuracy rate

• Customer Service

- Data entry of customer records into the Coach database

- Facilitating customer discounts and refunds

- Facilitating product shipments directly to the customer

• Utilization review

- Workflow monitoring via HP handheld sp300 All-in-One scanner/printer.

- Surveillance for counterfeit purses

MSC Care Management Inc. Jacksonville, Florida May 2006 – February 2011

Patient Counselor

• Customer Service

- Assisted patients with product selection and reordering.

- Responsible for quickly and effectively remedying customer complaints

• Utilization review and cost appropriation

- Administered patient accounts in all 50 states

- Monitored 30 key accounts ($1.3 million/yearly)

- Ensured accuracy of billing through the use of medical coding software

- Recovered loss charges through the use of inventory control software

• Shareholder Relations

- Collaborated with adjusters to ensure compliance with state billing fee schedules

- Facilitated the acquisition of new accounts

- Involved in the modification and upgrading of existing files

- Maintained quality control and patient satisfaction records

Inter-Rail Corporation Jacksonville, Florida January 2000 – May 2006

Supervisor and Driver

• Management

- Supervised 16 employees

- Expedited the safe and efficient loading and unloading of over 300 automobiles

per day

- Partnered with other managers to develop performance management plans

- Held daily employee briefings to set direction and motivate employees to exceed

organizational goals

- Provided regular feedback to team or individuals for development and growth

- Ensured all team standard operating procedures are updated and followed

- Recruitment of new employees

- Mitigated employee conflicts

- Reviewed staffing to ensure appropriate coverage to support volume

- Timekeeping

- Managed attendance and leave requests of employees

- Attended annual off-site management conventions

• Performance

- Effectively used problem solving and decision-making processes to facilitate

productivity and effective workflow

- Assisted with meeting company quotas by assuming a driver role when needed

- Managed multiple tasks while maintaining daily operations

• Safety

- Facilitated a safe and positive work environment for all employees

- Maintained 100% safety rating in a high risk industrial business

EDUCATION:

• Currently pursing a Bachelors in Business Administration

- Ashworth College

- 2013-present

• Jacksonville Chamber of Commerce

- SCORE Business Workshops

- February 2011

• General Education Diploma

- 2001

SPECIAL SKILLS:

• Excellent oral and written communication skills

• Type 50wpm

• Ten-key by touch

• Proficient in Microsoft Word, Excel, Power Point, and Outlook

• Proficient in Adobe Photoshop

• A team player, acknowledged as a “Total Quality Customer Service Professional.”

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