Ravvy L. Clayton

*** **** *****

Fairview Heights, Illinois 62208

618-***-****

acf0nr@r.postjobfree.com

PROFILE

Strong communicator with excellent leadership, analytical skills, and strong critical

thinking skills seeking a position in Customer Service, Business management or

Human Resource management.

• Hard worker with an uncanny ability to establish rapport with other team members and

experience interacting with senior leadership. Recognized by senior management as the

ultimate team player.

• Exceptional written and verbal communication skills and experience using most office

software systems. Handpicked by superiors to correspond with the organization’s most

important clients.

• Excellent manager with the ability to manage multiple tasks and personnel

simultaneously. Assigned some of the toughest tasks in the organization. Passed with

flying colors.

• Top-notch problem-solver. Assigned the toughest problems by senior management. No

problem was too large.

EDUCATION

Bachelor of Business Administration August 2013

McKendree University; Lebanon, Illinois

GPA of 3.6/4.00

President’s List (1 semester) and Dean’s List (3 semesters)

EXPERIENCE

Human Resource Manager May 1988 – January 2011

United States Air Force

• Managed Employee Relations, Conflict Mgmt, & Strategic HR planning programs.

• Experienced with the full scope of HRIS and government regulations library.

• Managed Customer Service Department Call Center/Human Capital plan for the division.

• Led protocol functions for Sr. Government Leadership conferences, meetings and events.

• Managed the Passport/Visa department; worked directly with the U.S. State Department.

--Completed Passport/Visa request & interpreted Foreign Clearance Guide policies.

• Managed the organization’s development training program 300+ employees.

• Oversaw department budget and inventory totaling over $400,000

• Monitored retention programs and provides reports and statistics.

• Advised Sr. management on Human Resource/Workforce mgmt. policies & procedures.

• Ensured proper counseling of individuals on HR programs, procedures, and benefits.

• Updated various Human Resource transactions into department computer systems.

Page 1 of 2

Ravvy L. Clayton

326 Ryan Drive

Fairview Heights, Illinois 62208

618-***-****

acf0nr@r.postjobfree.com

EXPERIENCE (Continued)

• Conducted interviews to determine individual qualifications and personnel data.

• Prepared and processed documentation for administration of quality control programs.

• Reviewed personnel records to ensure accuracy of information.

• Organized and compiled management data and submitted various reports.

• Inspected personnel activities for compliance with policies and directives.

• Acted as Program Manager ensuring compliance with personnel policies, directives, and

procedures.

• Managed the organization’s employee records division; acted as records custodian.

• Developed and implemented training program for new employees.

• Gathered and analyzed personnel data for process improvement systems.

• Helped HR computer users determine training requirements, methods, and procedures.

• Prepared and processed disciplinary action letters, investigation reports, unfavorable

information files, and termination actions.

• Reported HR computer system discrepancies and recommended corrective action.

• Requisitioned and maintained current HR directives to ensure proper procedures are

followed to include the interpretation of customer benefits (medical, dental, & insurance).

• Administered HR programs such as performance management, employee relations, and

benefits programs to include retention, bonus packages, classification, organizational

development and retraining, career progression, medical and dental benefits.

• Acted as a liaison between customers and senior management.

• Managed organization’s employee appraisal systems and processes.

• Experience working with clients of different global cultures worldwide.

• Managed the Central Contact Center Customer Service telephone/questions department.

• Managed HR functions for military medical center during HIPAA inspections.

• Conducted new hires weekly orientation briefings.

• Prepared Human Resources Ad Hoc reports.

• Managed and administered the organization’s leave program.

• Oversaw the automated identification card system.

• Advanced knowledge of Federal HR/Business employment laws (Title VII, EEO, FMLA,

ADA, OSHA, etc.).

• Advanced proficiency with Microsoft Applications to include Word, Excel, Powerpoint,

and other database systems, such as, Oracle, Access, Sharepoint and Social Media sites.

• Functioned as a member of the organizational compliance and TQM teams.

LEADERSHIP & ACTIVITIES

Veterans of Foreign Wars (VFW) member; VFW Executive Committee member

Page 2 of 2

Contact this candidate