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Customer Service Administrative Assistant

Location:
Atlanta, GA
Salary:
30000.00
Posted:
September 18, 2014

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Resume:

Timothy L. Robinson

**** ***** **** ****, *** D, College Park, GA 30349

404-***-**** - acf0nn@r.postjobfree.com

SUMMARY: Dedicated and knowledgeable, solution-seeking and driven, artistic and interpretive

Administrator with leadership experience and ability. Dedication to personnel, office, and

management’s high achieving efforts. Adaptive and flexible to change and commit ted to performing

t he best example of quality work completed with pride. Military bred - military t rained

Administrator with a progress-oriented temperament.

PROFESSIONAL STRENGTHS & SKILLS:

• Office Management • Advanced MS Office–all versions• AutoCAD/Revit

• Records Management • Inventory Management • CICS Database

• Policies & Procedures Manuals • Staff Training and Development • I3 Database

• Accounts Payable/Receivable • Proven communicator • I MDEX Database

• Executive Level Support • Type 65 wpm/ 10-key • SAP R3

EXPERIENCE

AirServ, Corporation, 2314 Sullivan Rd Ste 225, College Park GA 30337

Security Staff Member 7/08 – 4/14

Provided security. Ensured private and protected areas were off limits to those without clearance.

Monitored the concourses to promote a safe and hazard free environment. Documented alarm

instances then reported them to authorities

National Catastrophe Adjusters, 1060 Maitland Center Commons Ste 200, Maitland FL 32751

Client Administrator – Short term Contract 8/07 - 12/07

Delineated tasks emphasizing time-sensitivity for completion. Managed 12 Home Inspectors. Used

I 3 company-database to create reports and dispatch assignments

• Managed all 22 inspectors while Director reorganized inspector’s protocol

4C, Community Coordinated Care for Children, 3500 W. Colonial Dr, Orlando FL 32808

Administrative Assistant – Short term Contract 4/07 - 7/07

Sorted and updated approximately 7,000 files.

• Audited administrative files, accurately verified payments to less than 1% having errors

• Updated files in Child Care Assistance departments increasing productivity by 85%

Pennsylvania Life Insurance Company, 600 Courtland St, Orlando FL 32804

Administrative Assistant 10/06 - 3/07

Processed insurance agents into company-databases: CAPSIL, FAPSIL and CK4.

Checked activation of insurance licenses and conducted background checks via internet.

• Updated 100% of personnel files

Timothy L. Robinson

Page 2

Boys & Girls Club of America, 1275 Peachtree St NE, Atlanta GA 30309

Administrative Assistant & Scanner 2/99 - 11/01 & 10/05 - 7/06

Managed TEENSupreme and Keystone programs at the Boys & Girls Club of America. Performed

various administrative duties including Dbase entry, creating files, and mail distribution. For the

Executive Vice President: Processed daily calendar events in MS Outlook, typed correspondence,

and coordinated rooms for setting up meeting. Scanned, filed, and stored receipts of client companies

at PRG Schultz into Company-Dbase. Scanned, filed, and stored receipts of client companies.

• Processed Accounts Payable and Receivable claims using SAP R3 and MS Access with 100%

accuracy

• Calculated cost expense reports, invoices, and purchase orders with 90% accuracy rate

GA Department of Human Resources, 2 Peachtree St, Atlanta GA 30303

Support Services Worker 7/04 - 7/05

Reorganized and updated personnel files. Multi-tasked and assisted managers with multiple

projects including invoice and claims, answering multi-line phones, customer service, data entry,

and harmonizing special projects.

• Managed Yellow Fever Program, members increased by 35%

• Contacted new hires and set-up interviews, shortening the process to less than 30 minutes

• Assisted with Day Care audits in Metro Atlanta, productivity increased 10%

U.S. Marine Corps, Parris Island SC 29905

Administrative Clerk – Mail, Legal, Personnel & T ravel Clerks 10/85 - 1/99

Audited Service Record Books, managed Naval Messages, correspondence files and Marine Corps

and Naval Directives.

• Supervised five junior Marines, conducted quarterly performance reviews that resulted in a 60%

rise in office rapport

• Overhauled the Unit’s files and directives system, office productivity increased 85%

• As Directives Control Point (DCP), assist two other units in successfully passing their Files and

Directives Inspections

AWARDS, RECOMMENDATIONS & MEDALS

Awarded Meritorious Mast, Administrative Award of Excellence, Certificate of Good Conduct (4th

award), Certificate of Commendation, Letter of Appreciation (2)

MEDALS: Meritorious Unit Commendation (3 stars), Good Conduct Medal (3 stars), National

Defense Service Medal, Sea Service Deployment Ribbon, Rifle Expert Badge (2nd Award)

EDUCATION & MILITARY

AAS, Computer-Aided Drafting and Design, Westwood College, Atlanta, GA - 5/11

Noncommissioned Officer Basic Course, Albany, GA - 9/90

Administrative Clerk Course (#2 in class), Camp Lejeune, NC - 5/86

MILITARY: U. S. Marine Corps Honorable Discharge, 1/99



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