Objective

Telemarketing/Customer Sales

Profile

Motivated, personable culinary professional with 2+ years' experience in

front line service and a strong knowledge of the principals necessary to

achieve exceptional customer service. Skilled in suggestive selling

techniques and other methods of product and service promotion to include

knowledge of marketing strategy and other various sales techniques.

Previously directed the activities of personnel operating within a well-

known Telemarketing/Customers Service establishment. Excellent follow-up and teamwork

skills.

Flexible and versatile - able to maintain a sense of humor under pressure.

Thrive in deadline-driven environments. A dedicated team player

Skills Summary

Management Skills Customer Service Food Counts

Cash Handling Marketing & Sales Payroll Processing

Problem Resolution Staff Scheduling Food Safety Certified

Service Orientation Delivery Acceptance Teamwork Skills

Professional Experience

Customer Service/Managment

o Courteously greeted customers entering the restaurant, ascertaining

their needs and assisting as appropriate; modeled exemplary customer

service concepts for other staff members.

o Scheduled staff hours and assigned duties taking into consideration

both restaurant needs and staff strengths and availability.

o Coordinated assignments of cooking personnel to ensure economical use

of food and timely preparation.

o Promptly investigated and resolved any complaints regarding food

quality or service, seeking to ensure customer satisfaction throughout

the process.

o Balanced daily transaction, counted money and made bank deposits.

o Maintain food and equipment inventories, and kept accurate inventory

records.

o Scheduled and received food and beverage deliveries, checking delivery

contents to verify product quality and quantity.

o Monitored compliance with health and fire regulations regarding food

preparation and serving; ensured the maintenance of a clean, pleasant

and welcoming dining establishment at all times.

Employment History

Fix My energy cost -Tarpon Springs, FL - Floor Manager/Phone

Representative, 2012

Teleservice direct -Greenwood, IN - Floor Manager/Phone Representative,

2009 to 2010

Burger King- Franklin, IN - Crew Member/ Assistant Manager, 2008 to 2009

HARDEES -Franklin, IN - Cashier/Cook, 2007 to 2008

Education

Greensburg Christian Academy - Greensburg, Indiana - Diploma, 2007

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