Hope Fluder

*** *********** *****, ***. *

High Point, North Carolina 27262

716-***-****

acf0ld@r.postjobfree.com

OBJECTIVE: To obtain employment that will utilize my administrative skills

and experiences to foster a communicative, organized, and efficient working

environment.

Skills

Word Access Excel PowerPoint

Outlook AS400 MIDAS+ Decision Support System

Windows Internet Browsers Compliance 360 Visio

Professional Experience

CATHOLIC HEALTH SYSTEM, 291 North Street, Buffalo, NY 14201 5/07-4/10

Administrative Assistant III (Catholic Health System) (7/08-4/11)

Provide clerical and technical assistance to the Vice President of

Quality & Patient Safety, and the Director of Patient Safety, duties

including:

. Assistant to Vice President of Quality & Patient Safety, and the

Director of Patient Safety, including maintenance and coordination

of calendars and phone calls

. Schedule and coordinate committees, meetings, phone conferences

including preparation of attendance meeting records, agendas and

handouts, and preparing meeting minutes

. Manage and maintain confidential files within the department

. Collect, organize and prepare data, including radar graphing and

control charts, databases and PowerPoint presentations

. Assist MIDAS+ System Coordinator in workflow overload

. Determine office supply needs and appropriately re-order needed

supplies; and monitor acute care site orders for cost

effectiveness

. Complete appropriate documentation for invoices; purchase requests,

expense reports, computer/office equipment needs, etc.

. Prepare reports and coordinate various follow-up reports in MIDAS+

database and Decision Support System (DSS)

. Extract and format NYPORTS reports for the four acute care sites

and distribute

. Maintain and monitor departmental policies and procedures

. Maintain department subscriptions

Administrative Assistant II (Sisters of Charity Hospital) (5/07-7/08)

Provide clerical support to Performance Improvement department Manager

and staff, duties including:

. Maintain calendars and schedule meetings, including agenda and

handout preparation, and preparing meeting minutes

. Prepare reports and coordinate various follow-up reports

. Data entry into MIDAS+, Occurrence database, AS400, and various

Microsoft Office programs of chart review by doctors and nurses,

occurrence reports, and reporting to NYSDOH

. Update and maintain physician peer review profile files

. Maintain communications between Performance Improvement department

and other departments, including daily chart retrieval and

reconciliation

. Determine office supply needs and appropriately re-order needed

supplies.

. Demonstrate a working knowledge of medical terminology, anatomy and

physiology.

PANAMERICAN CONSULTANTS, INC., 2390 Clinton Street, Buffalo, NY 14227

2/07-5/07

Office Manager/Administrative Assistant

. Provide clerical support for two Senior Vice Presidents and other

office staff; duties including answering phones, correspondence,

expense reports, billing reports, timesheets, schedules, and travel

arrangements.

. Maintain project/client files, including confidential contracts,

and project progress tracking.

. Coordinate transactions with vendors for office supplies, equipment

purchases and repairs, and office cleaning.

. Maintain office checking account and petty cash.

ECOLOGY AND ENVIRONMENT, INC., 368 Pleasant View, Lancaster, NY 14086

9/02-10/06

Administrative Assistant

. Provided first line support for two Vice Presidents, Engineering

Manager, Project Managers and Engineers, for a fast-paced

environmental consulting firm whose major clients include the US

Army Corp of Engineers, the US Navy and the US Environmental

Protection Agency. Work functions included keeping calendars,

screening phone calls, transcription, coordinating in-house and

client meetings, travel arrangements, preparing and distributing

correspondence, presentations and reports.

. Maintained major federal contract files for Vice Presidents, and

managed project files, both hard copy and electronic, including

project Intranets.

. Assisted VPs and other managers in preparing bids and proposals,

and reports such as company-wide Engineering department

utilization, subcontractor costs and project progress reports.

. Coordinated support from Headquarters for Hudson River Field Office

activities, including periodic travel to assist Field Office staff

with public meetings and community involvement activities for

USEPA.

. Assisted Graphics/Production with compiling reports.

ENIDINE, INC., 7 Centre Drive, Orchard Park, NY 14127 7/99-6/02

Marketing Assistant (12/01-7/02)

. Assistant to Marketing Manager

. Maintained marketing lead system, stock and distribution of

company/product literature, databases; proofread and edited company

literature; coordinated mass mailings and internet market research.

Administrative Assistant and Senior Word Processing Secretary (12/99-

12/01)

. Assisted President and senior staff with schedules, travel

arrangements, quarterly board reports, memos, transcription,

correspondence and presentations.

. Word Processing Department duties included working on

correspondence, presentations, manuals, reports, maintain

databases, create and manipulating spreadsheets for other

departments, and delegating work to others as needed.

Receptionist (7/99-12/99)

. Directed all incoming phone traffic, sorted mail, maintained Human

Resources resume database, assisted Word Processing department with

work overload.

Education

Currently Enrolled at Empire State College Pursuing Bachelor Degree

AAS, Business Office Management, Erie Community College/South Campus

December 1999

( Three-time Dean's List Award Recipient/ consistently maintained

above a 3.3 GPA

References Furnished upon Request

Contact this candidate