Haris Rasooly

acf0ir@r.postjobfree.com

647-***-****

Summary

> Over 4 years of experience in hardware maintenance and Software

installations.

> Experience in installation, operation, support, training, evaluation,

testing, customization and optimization of a range of computer-based

assistive technology.

> Knowledge of desktop and mobile operating systems (e.g. Windows 7 and

8, Apple iOS, MacOS, BlackBerry OS, Android) and the ability to

acquire knowledge of future operating systems.

> Knowledge of LANs and network topologies/configurations to provide

expert-level Tier 2 level technical support for desktop technology

> Expert resource in resolving technical issues and liaise with vendor

resources, regarding IT assistive technology hardware and software

> Excellent working knowledge of client server network fundamentals and

capable of multitasking with numerous responsibilities.

> Extensive knowledge in Windows 7, MS Office products, Active

Directory.

> Good team player and have ability to work independently in a time

sensitive environment with organizational and communication skills,

with the ability to express technical concepts verbally and in written

Technical Skills

. Microsoft Certified Professional (MCP)

. A+ Certified Technician

. Windows XP, 7 & 8.

. Lotus Notes

. MAC OS

. Microsoft Office Suites

. Mobile support (IOS, Android, Blackberry)

Customer Service & Other Skills

. Excellent communication and customer service capabilities.

. Communicate with customers in pleasant and timely manner.

. Handle difficult customers professionally.

. Superior communications skills in dealing with customers and co-

workers.

. Able to work with both technical and non-technical people.

. Highly motivated toward professional development and advancement.

. Fluent in English and Farsi.

. Demonstrated effectiveness working independently or as a team player.

Education

Information Technology Support Services Coop Program

Sep 2010 - Sep 2012

Sheridan College Institute of Technology, Brampton, ON

. Completed 2 year program, maintaining 3.2+ GPA

. Courses provide a broad base of hardware, software and networking

knowledge and skills, with emphasis on communication, customer service,

and problem solving

Work Experience

Deskside Support Technician

MicroAge/Manulife, Waterloo, ON

Jan 2013 - Sept 2014

. Desktop support for Windows XP, 7 along with MS Office 2010, also

supporting all certified application for Manulife Financial.

. Troubleshooting Hardware/Software over the phone and by remotely

logging into client's computer using Remote desktop/ Windows Remote

Assistance,Bomgar

. Resolving service desk tickets within SLA time limit by using a

clearview ticketing system.

. Installation of new and used hardware units and components

. Perform hardware warranty and non-warranty repairs of desktops,

notebooks, and printers

. Setting up and troubleshooting Lotus Notes, MS Outlook and VPN

connection.

. IP phone and mobile device support(Blackberry

Bold,Q10,Z10,Iphone5,5s,Ipads)

. Support and maintain printer and fax machine environment, including

managing supplies stocks

. Assist with moving computing hardware and associated reconfiguring

. Installation of new and used hardware units and components

Computer Technician

Sep 2011 - Jan 2013

Bestbuy, Mississauga, ON

. Manage the repair, installation, and service of computer and consumer

electronics products

. Installing and configure different operating system(WinXp, WinVista,

Win7, Win8, WinServer2008)

. Installing and configuring security software such as (Norton

360,Mcafee, Bitdefender,Kaspersky)

. Replacing any hardware parts including Laptops,Desktops,Screen

. Checking the status of repair machines using Citrix and Smarts

Database

. keeping records of maintenance work and repairs

Laptop and Classroom Support Technologist

Sep 2011 - Jan 2013

Sheridan Institute of Technology and Advanced Learning, Mississauga

Campus, ON

. Providing classroom support to clients using the mobile labs, smart

classrooms and the general purpose computer labs

. Effective troubleshooting and problem solving skills to identify and

resolve technical issues relating to hardware, software and networks

. Troubleshooting user problems relating to Operating System issues (Win

XP, Win Vista, and Win 7, MacOSX), network connectivity, TCP/IP

configuration, upgrades, MS Office products and Internet connectivity.

. Extensive experience with PeopleSoft/CRM application.

. Procedural information to staff, faculty and students

Jr.System Administrator (Co-op)

May 2011 - Aug 2011

Natus Medical Inc. Oakville, ON

. Maintaining/troubleshooting Windows servers, workstations, printers

and support of desktop software,

. End user support (Microsoft Office and Internal Application)

. Setup and configuration of email address using Outlook 2010

. Maintain Servers on regular basis

. Hardware Support ( RAM,HDD,Powersupply)

. Software Support (Install/Update Operating System and Antivirus

Team Leader

Oct 2009-Aug 2011

A&W, Mississauga, ON

. Manage a team of 5 staff

. Maintain clean and orderly checkout areas

. Count money in cash drawers at the beginning of shifts to ensure that

amounts were correct and that there is adequate change

. receipt a variety of payments and other cash and cash-related

transactions

. Excellent ability to lead and train new employees

PC Technician/Sales Associate

Oct 2008 - Sep 2009

Blue Area Computers, Mississauga, ON

. Troubleshooting and maintenance of all computers, printers and

photocopiers

. Diagnosed, troubleshoot and resolved hardware, software and

connectivity problems

. Configured, setup,tested, and installed computer hardware,

software and operating systems

. Installation, formatting and other necessary work on system

. Supervised any network wiring

REFERENCES - Available upon Request

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