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Manager Sales

Location:
Zimbabwe
Posted:
September 18, 2014

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Resume:

CURRICULUM

VITAE FOR

TINASHE ZENDA

**** ******** ******

RUJEKO 1A

MASVINGO

CELL: +263***-***-*** / +263***-***-***

HOME: +263********

E-MAIL: acf0ip@r.postjobfree.com

PERSONAL DETAILS

BORN 12 OCTOBER 1986

SEX MALE

MARITAL STATUS MARRIED

NATIONALITY ZIMBABWEAN

LANGUAGES ENGLISH AND

FRENCH

PASSPORT NUMBER BN568909

RELIGION CHRISTIANITY

career objectivE

• To be employed in a position that challenges my practical experience,

qualification strength and innovative capacity in the hospitality industry.

CAREER AND BACKGROUND SUMMARY

• A confident, energetic and self driven person with good communication and

analytical skills

• A hands on “ out of the box” thinker who can be relied upon on working alone, as

a team player, self starter in order to meet the desired Organisational goals or

objectives.

• A Natural leader

Has been involved in coordinating functions for group bookings at

Regency Hotel Chevron and other functions which were assigned to

attaches by the General Manager.

Has held a position as Midlands State University Tourism Society

Secretary General, for a period of 2years. Thereafter interacting with

other Tourism Societies at different Universities as well as representing

Midlands State University at the 2011 Travel Expo.

• A reliable and trustworthy hard worker who is performance driven and results

oriented as well as customer friendly

• A dedicated and innovative person who is not afraid of change.

Introduced a new reservation system at Regency Hotel Chevron within a

month of joining the sales and marketing department after my

familiarization tour in different department.

Added a guest feedback blog on the Hotel’s website and Initiated the use

of guest questionnaires for feedback from clients

PROFESSIONAL WORK EXPERIENCE

Date From – to (Year) January 2012 to date

Organisation Regency Hotel Chevron

Location Masvingo, Zimbabwe

Position Guest Relations Officer

•Conducting quarterly sales calls to new corporate clients,

Description of duties

existing corporate clients and lost corporate clients.

•Explaining hotel products, service and other information

about the hotel as requested

•Selling, processing and entering and confirming room

reservations using selling techniques and strategies.

•Maintaining knowledge of current hotel events, activities,

hours of operation as well as dining options currently

available.

•Attending Travel Expo, Trade Fair on behalf of the

organization thus being a hotel ambassador.

•Preparing end of month sales and marketing reports.

• Interacting with customers during their stay thereby seeking

their needs and wants and transforming their needs into

service

• Assisting guests with issues and complaints, with empathy

and a focus on guest satisfaction. Using supervisor support

when necessary.

• Liaising with the manager in order to have room rates

which meet product and service’s quality and helping in

making deliberations on offering discounts.

• Networking and net weaving with other tourism and

hospitality players creating synergies so as to meet or exceed

customer expectations.

• Keeping an up dated customer file in order to make follow

ups.

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•Answering incoming calls and assist with reservations,

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confirmations, and room need requests, and questions.

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•Explaining hotel products, service and other information

about the hotel as requested.

•Selling, processing and entering and confirming room

reservations using selling techniques and strategies.

•Maintaining knowledge of current hotel events, activities,

hours of operation as well as dining options currently

available.

•Greeting guests warmly and performing registration

procedures.

•Providing guests with appropriate room assignments, room

keys, directions to the rooms, while up-selling when

appropriate.

• Verifying payment for stay including incidental costs by

obtaining credit information.

• Assisting guests with issues and complaints, with empathy

and a focus on guest satisfaction. Using supervisor support

when necessary.

• Answering incoming calls within 3 rings with appropriate

greeting.

• Maintaining accurate logs of mail, packages, parcels or other

items for guest delivery.

• Accurate accounting of cash bank assigned to each agent.

• Posting charges to guest accounts as designated.

• Facilitating guest departures providing accurate statements

and ensuring guest satisfaction and collecting all payments

due.

• Other duties as assigned.

Competences and interests

Able to interact with different people from all corners of society

Vast experience in information technology

Composed and capable of working under pressure and minimum supervision

Clean class four driver’s license

Good analysis and strong organizational skills

PROFESSIONAL AND EDUCATIONAL QUALIFICATIONS

Institution Degree(s) or Diploma(s) obtained:

(Date from – Date to)

MIDLANDS STATE UNIVERSITY Master of Commerce in Marketing Strategy

– ZIMBABWE(June 2013)

MIDLANDS STATE UNIVERSITY Bachelor of Commerce Honours Degree in Tourism

– ZIMBABWE (March 2007 to May and Hospitality Management (2.1 Degree Class)

2011- )

MACMAINE SCHOOL OF -Diploma in Information Technology

COMPUTING –ZIMBABWE -Certificate in Information Systems

(January 2006 to December 2006)

LUNDI HIGH SCHOOL (January Advanced Level; Management of Business and

2004 to November 2005) Geography

GOKOMERE HIGH Ordinary Level including Mathematics and English

SCHOOL( January 2000 to

November 2004)

REFERENCES

Ms T. Chidovi

Sales and Marketing Manager

Regency Hotel Chevron

Box 245

Masvingo

Zimbabwe

+263***-***-***

acf0ip@r.postjobfree.com

Mr G. Gava

Front Office Manager

Regency Hotel Chevron

Box 245

Masvingo

Zimbabwe

+263***-***-***

acf0ip@r.postjobfree.com

Mr O. Chikuta

Chairperson Department of Tourism and Hospitality

Midlands State University

Box 9055

Gweru

Zimbabwe

+263***-***-*** or +263***-***-***

acf0ip@r.postjobfree.com



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