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Administrative Assistant Customer Service

Location:
Lexington, NC
Posted:
September 18, 2014

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Resume:

Carolyn Thomason

*** ******* **** ***

Linwood, NC 27299

336-***-****

acf0i1@r.postjobfree.com

Professional Summary:

Experience in diverse business environments has provided extensive opportunities to acquire

administrative assistant and customer service expertise. At the Employment Security Commission, I

interacted with and supported administration and the general public on a daily basis. I take pride in

affirming administration needs, customer needs, and priorities, to provide appropriate, relevant, timely and

effective service, ensuring high levels of problem resolution and customer satisfaction.

Accounting professional with extensive experience in diverse accounting systems.

Areas of expertise include: Bank Reconciliation, Journal Entries, Cash Management, Accounts Payable,

Accounts Receivable, Financial Statements, Payroll, Tax Return Preparation, Cost Accounting, and Data

Entry - Lotus and Excel. Knowledgeable of accounting practices as well as governmental rules and

regulations.

Professional Experience:

Rowan Cabarrus Community College Salisbury, NC

Instructor 01/2003 - 05/2014

• Coordinate appropriate curriculum to create an appropriate presentation to instruct adult

Students from varied occupations in conversational Spanish.

• Facilitate evening classes to accommodate the working student, on a part-time basis.

North Carolina Employment Security Commission Lexington, NC

Employment Consultant 09/2010 -09/ 2013

• Provided translation services to the Spanish population to support clients in the employment

process and filing claims for unemployment insurance.

• Performed front desk intake with clients needing assistance with filing unemployment claims or

in seeking employment.

• Assisted clients who were not computer savvy with the online claims filing process.

• Served as onsite software troubleshooter and support person to office personnel with

Microsoft Office applications.

U.S. Census Bureau Charlotte, NC

Enumerator 04/2010 - 06/2010

• Conducted door-to-door contact with Davidson and Davie county citizens who did not mail in

2010 Census forms.

• Obtained and recorded information about the number of occupants in the household, as well as

age, sex, and nationality demographics.

Ultra-Mek, Inc. Denton, NC Cost

Accountant 08/2008 - 07/2009

• Priced steel mechanisms used in constructing reclining furniture and hospital equipment

• Entered information into Lotus 1-2-3 spreadsheets creating a database of spreadsheets to

properly cost steel mechanisms by source.

• Created a control spreadsheet that contained prices of steel and other parts and linked to each

spreadsheet of mechanism manufactured. Changing prices were updated weekly.

• Created spreadsheet in Lotus 1-2-3 for use in periodic inventory control.

Robert Half Int'l Winston Salem, NC

Accounting Specialist 10/2007 - 02/2008

• Assigned to the YMCA of Northwest N.C.

• Entered accounts payable information and processed payments for the northwest division.

• Reconciled bank statements with records produced in the Timms database system.

• Entered monthly journal entries aiding in the accounting process.

• Maintained an unclaimed funds account to assist management in division reporting.

Lexington City Schools Lexington, NC Business

Ed Teacher 12/2003 - 06/2007

• Designed business curriculum using Microsoft Word, Excel, Access, and NC Desk applications.

• Instructed 6th, 7th, and 8th grade students in applications in preparation for the N.C. computer

competency test.

• Translated English assignments to Spanish for Spanish speaking students.

Walker & Associates, Inc. Welcome, NC

Tax Account Specialist 08/2000 - 11/2003

• Reported sales tax to over forty U.S. state, county, and local jurisdictions.

• Verified sales tax certification and rental agreement account maintenance.

• Performed personal property tax account maintenance.

Technical Skills: Microsoft Office: Excel, Word, Access, Outlook

Diverse Accounting Software: ACC PAC BPI, Quick Books, PeopleSoft, Timms

Tax Software: Orrtax, Taxwise, Turbo Tax

Education:

Master's of Business Administration - Pfeiffer University - Misenheimer, NC

Bachelor Arts in International Business/Spanish Minor - Catawba College - Salisbury, NC

AAS in Paralegal Technology - Davidson County Community College - Lexington, NC

Medical Coding - ICD coding - CCB Direct, LLC - Florida (did not pursue certification)



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