Shawn Hoyte

** **** **** ****, ***** *H* 647-***-**** acf0hw@r.postjobfree.com

Sr. SALES ACCOUNT EXECUTIVE&RETENTIONSMANAGER

North America LatinAmerica Europe Asia Middle East

Value Offered 10+years of experience in sales,exceeding revenue and profit goals.

Proven track record of driving growth and global expansion.

SaaS sales specialist.

Performance Management and forecasting.

Direct reports of 10-15 reps.

Client retention analytics.

Specialized skills in B2B technology sales to diverse-industry clients

worldwide.

Experience in selling to large datacenters, control room and cloud

environments.

Establish processes that adhere to renewals policy and enable renewals orders

to be booked efficiently, catering to volume variations within business quarter.

Competent in sales, customer relationships and customer experience.

Sales team coaching and progression.

Channel development, negotiator, sales strategist, with an extensive

background in Customer Service and Operations.

Extensive experience in managing key customer accounts and building brands.

Order Management and administration.

Core Competence SaaS Territory Startup & Turnaround

Global Market Expansion Strategies Strategic Partnership Building

Business & Channel Development Key Account Management

Sales Team Training & Management Forecasting & Market Analytics

Complex Negotiations & Sales Cycles Engagement Process

Customer Segmentation Customer Liaison & Consultant

Response Planning, Analysis & Escalation Process

Execution Internal Management Reviews

Managing Customer Experience to Conflict Resolution

Resolution

Bold Chat (Admin) – Online Customer

Requests

Excellent Communication Skills

Representative Kraft Foods Playboy BMO Financial

Clients TD Bank Financial Group Bloomberg L.P. Group

Discover Financial Visual Processing Japan Capita Financial

Services Dixie Electric Cooperative Group

SAS Institute Unilever Toyota

MLB Harper Collins Ford

HSBC TVO National Film Board

Chrysler International Monetary Warner Bros

Schneider Electric Fund Turner

Yahoo Visa USA Inc.

Career North Plains Systems – Toronto ON

Progression Sr. Account Executive & Sales Renewals Manager – 2013 – Present

Shawn Hoyte Phone: 647-***-****

Sr. Account Executive for Telescope SaaS product line.

Managed the back end process of reoccurring revenue stream of 10Million+,

across multiple products.

90% close ratio for consecutive quarters.

Took initiative in close-lost/eol deals resulting in $100,000 quarterly surplus.

Contract negotiations.

Consultative Sales.

Created process to maximize footprint within the existing client base, for

continued revenue growth and upsells.

Sales Training & Forecasting.

Team Management – Direct reports.

CRM Development and Process.

Integrator Management – Process, Training and Programs

Exinda Networks. Toronto ON

Sales &Renewals Manager, 2010 to 2013–

Reporting to the CFO.

Business Development Consultant, 2010 to

2011 –Reporting to the VP of Customer

Advocacy.

Progressed through a promotion to the Global Renewals Manager, reporting to

the CFO. Supervised end-to-end sales, upgrades, EOL product transitions, as

well as value add-ons of SaaSproduct. Managed $1.5M+ portfolio of global

accounts and led all forecasting, market analytics and sales team calls.Direct

reports of 10-15 individuals. Grew renewal revenue for 3 consecutive quarters

in 2012. Up sold revenue exceeded $250K for 3 consecutive quarters in

2012.Establish a future vision of order management for the renewals business

partnering with Renewals Process Architecture and Order Management Process

Team.

Managed multiple projects, concurrent projects.Bi-weekly staff meeting.

Accounts payable &receivable, quoting. Issue resolution. Improved customer

satisfaction and retention. Client SLA meetings - meet and exceed.

EDev Technologies Markham ON

Sales Account Manager, 2010 to 2010

Responsible for total sales and account management of select fortune 500

accounts.

Product demonstration of business analytics tool at conferences and trade

shows.

Managed prospective clients end to end with consultative selling.

Videon Digital Technologies – Markham ON

Sales Account Manager, 2008 to 2010

Responsible for new client recruitment – cold calling, trade shows & B2B

meetings.

Spearheaded the implementation of Videon’s online e-commerce brand.

Managed account in excess of 100 Security Dealers/Distributors.

Opportunity management.

Bally Total Fitness

Health Center Manager – 2005 to 2008

Shawn Hoyte Phone: 647-***-****

End to end Health Center management of personal training sales.

Exceeded $100K quota per month.

Quarterly target forecasting.

Managed a team of up to 20 trainers, and support personnel.

Sales team coaching.

Payroll management.

Experience managing remote representatives or teams in multiple offices.

Highlighted

Ability to lead, train, coach and motivate a team to effectively increase performance results and

Skills

achieve desired results in the area of client retention.

Superior problem resolution skills with the ability to provide exceptional client care, including

sales, service and complaint management.

Excellent interpersonal skills.

Problem solving and resolution.

Detail oriented.

Quarterly sales strategies and planning.

Quality forecasting.

Education Durham Business & Computer College Pickering, ON

College Diploma in Computer Communications & Networking

Course outline as follows:

• CCNA

• MCSA

• MCSE

• A+

Ministry Training School Public Speaking

Progressive Education in Public Speaking – 2005-Present

QBS Methodology Training

Computer and MS Office (Word/Excel/PowerPoint/Access/Project), Xinet, Telescope, ON

Technical Skills Brand, Streaming Media, WebTrends, ACT!, Salesforce.com, Cloud

Computing, HP OpenView, Mac OS, Windows (all), SQL, CCTV, Security

systems design and integration, Loss prevention design and integration, POS,

SaaS.

References

Available upon request.

Contact this candidate