Teressa Gore

**** ******* **

Decatur, Ga. *****

770-***-****

acf0gs@r.postjobfree.com

OBJECTIVE:

Skilled professional with a background in customer service, administrative and the medical field in both public sectors. Motivated self-starter, and able to work in team setting.

EDUCATION:

Thomas Nelson Community College, Business courses

EXPERIENCE:

Self Employer, Childcare Provider, Decatur, Ga. Jan. 10 - May. 14

Provide Educational Material for learning and studies.

Provide Nutrional Meals.

Provide Recess and Entertainment

Customer Service / Data Entry, TRG, Newport News, Va. Sept. 07 - Dec. 09

Receive inbound calls from new and existing customers for Verizon wireless and Fios services.

Validate door to door sales agents information.

Update bundles and added features.

Answer inquiries concerning account and general information.

Consumer Sales and Up selling bundles and products to customer.

Handle escalated calls.

Customer Service, West Telemarketing, Hampton, Va. Nov. 05 - Sept. 07

Receive inbound calls for new and existing ATT wireless and bundled services.

Activate wireless handset equipment.

Assist with billing and general account information.

Troubleshoot wireless handset and other equipment.

Provide guidance for specific features on wireless equipment.

Receive inbound calls for AARP, United Health Care Insurance program.

Assist with prescription, Medicare and Medicaid coverage.

Received updated training in health and insurance programs.

Cashier, Home Depot, Roswell, Ga. Jan. 05 - Oct. 05

Handle cash register transactions.

Assist customers with merchandise information, and payment transactions.

Adjust price changes and merchandise promotions.

Assist in other departments as needed.

Dispatcher, Style Taxi Service PT, Atlanta, Ga. Oct. 04 - Feb. 05

Answer inbound calls for taxi service.

Enter data for routing calls.

Assist drivers with routes information.

Customer Service Rep, Prostaff, Marietta, Ga. Nov. 03 - Jul. 05

Handle large volume of calls in a call center environment.

Input customer account and general information into data base .

Route calls to appropriate department.

Assist customers with inquiries concerning account information.

Sell products as needed in a productive setting.

Upgrade accounts.

Medical Records Clerk, Kaiser Permanente, Marietta, Ga. Apr. 00- Oct. 03

Sort and file paperwork in patient charts

Maintain medical records in proper order

Create patient folders for new patients using unique identification numbers

Retrieve patient charts and re-file charts in proper sequence

Record charts for the Behavior Health Department

Check patients in and out for appointments

Schedule appointments

Perform miscellaneous job related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to handle large call volume

Ability to maintain quality, safety, and control standards

Ability to complete routine paperwork

Ability to follow routine verbal or written instructions

Ability to maintain confidentiality or records and information

Records maintenance skills

Telemarketing and dispatch skills

Former Nursing Assistant (skills in working with patients, taking blood pressure, changing beds.)

COMPUTER

Windows XP, (Microsoft Word, Excel, Access, Publisher); and use of internet and Web Sites;

References Available Upon Request

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