KEVIN WRIGHT

**** ********* *****

College Park, Georgia 30337

404-***-****

acf0gn@r.postjobfree.com

OBJECTIVE:

To obtain a position that will enhance my personal and professional skills.

SUMMARY OF QUALIFICATIONS:

• Knowledge of ICD-9/CPT/HCPCS Coding, Med soft, Claims Gear, Medical Terminology, Windows Software,

MAS software, MS Office, Quick base, Email manager, Data Entry, Transcription.

• Excellent oral and written communication skills.

• Demonstrated time management, organizational, multi-tasking capabilities.

• Very honest person and a team player.

• Proficient in Microsoft Word, Power Point and Excel Application.

EDUCATION:

Billing and Coding

Atlanta, Ga. Everest College 2011

RELEVANT EXPERIENCE:

Customer Service Rep.

Convergent, Atlanta, Ga. 07/2013 - Present

• Processing payments over the phone.

• Research and resolve customer billing issues.

• Knowledgeable of standard customer service philosophy and procedure.

• Assist with account that are delinquent, to bring them current.

Customer Service Scheduler,

Southeast Trans, Atlanta, Ga. 06/2011 – 05/2013

• Handle all customer service contacts via phone and email

• Schedule confirmed and rescheduled patient’s appointment.

• Maintained clients files and records

• Answered calls, took messages, and routed to suitable staff

• Communicated and interacted with all departments effectively and competently.

Customer Service Rep,

PBD Worldwide Fulfillment, Atlanta, Ga. 07/2007 – 02/2010

• Ability to be persuasive with customer satisfaction as a guiding factor.

• Research and resolved internal and external customer inquiries and complaints.

• Knowledge of standard customer service philosophy and procedure.

• Handle all customer service contacts via phone, email, and fax.

Contact this candidate