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Customer Service Manager

Location:
Quezon City, NCR, Philippines
Salary:
17,000
Posted:
September 18, 2014

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Resume:

Jennelyn M. Brizuela

Address: # ** ******* **.**** ****** Quezon City

Mobile : 091*-******* Tel. : 456-0619

acf0g9@r.postjobfree.com

OBJECTIVE

To obtain my position and utilize my experience, knowledge, skills and abilities for successful completion of each job duty.

WORK EXPERIENCE

Sbarro Fresh Italian Serving,. Inc.

Assistant Store Manager( April 2010- July 30,2014)

-Responsible for assisting in managing the day to day operation of the restaurant and for putting

together a team of great people who are committed to creating a welcoming environment for all

customers.

• Assisting with the day to day running of the restaurant.

• Deputizing in the absence of the General Restaurant Manager

• Advising senior managers on staffing needs and personnel issues.

• Cultivating a positive working environment for all staff to work in.

• Keeping accurate statistical information and records.

• Organise work schedules, rotas and shifts, also appointing contract staff when needed.

• Making sure that all employees reach their full potential through constant evaluation,

coaching and training.

• Meeting with individual from the local licensing authorities and regulatory bodies.

• Ensuring that all equipment is used correctly, maintained and cleaned properly.

Sbarro Fresh Italian Serving,. Inc.

Server/cashier(February 10,2009 - April 2010)

-To create a new customer, provide good customer service, take orders, and deliver food. In most situations, expected to

answer questions regarding the menu, give their all need.

• preparing the food

• stocking supplies

• handling cash, credit cards, and a cash register

• greeting customers and answering question

SKILLS

Management

• Stuff supervision, sales division, Team working, stock management, Admistrative tasks, portion control

Professional

• customer focus, Troubleshooting, Training new staff, Hands on team, Basic food hygiene

• Microsoft word and excel

ACADEMIC

Tertiary Tassashyas College Hotel Restaurant Management

Bachelor of Science 2007– 2011

Secondary Kalayaan National High School 2004 – 2007

Primary St. Claire Academy 2004– 1998

PERSONAL INFORMATION

Date of Birth : March 30,1990

Age : 24

Gender : Female

Height : 5'6

Religion : Catholic

Status : single

CHARACTER REFERENCES

Ms. Erthel Legarda Store Manager – Sbarro Ali-Mall (709-2821)

Ms. Micah FaustoAssistant Assistant Store Manager-Sbarro (709-2821)

Mr.Davy june Del rosario Assistant Store Manager-Sbarro Virra Mall (456-0619)



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