GEORGE THOMAS

Summary

Customer-focused service representative who maintains a high level of professionalism,patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Versed in customer support in high call volume environments with superior telephone etiquette. Committed to addressing customer concerns with speed,accuracy and professionalism.

Highlights

High customer service standards.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

723 PRESTON LANDING CIRCLE, LITHIA, SPRINGS 30122 - 678-***-**** (H) - 215-***-**** (C) - acf0ft@r.postjobfree.com

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Managed call flow with up to 15-20 calls in queue per minute.

Experience

INSIGHT GLOBAL, INC IMAGING SPECIALIST Atlanta, GA Processed and compiled hard copy records for processing of confidential scanning and handling of documents. Perform preparation tasks including indexing, packaging and releasing of the compiled product. Cross-trained in Multilple areas of company.

CONTEMPORARY STAFFING SOLUTIONS PROVIDER SPECIALIST Philadelphia, PA Managed quality communication, customer support and product representation for each provider. Interacted with providers and conducted provider classes. Promptly responded to general inquiries from providers via mail, e-mail and fax.

INFINITY STAFFING SOLUTIONS CUSTOMER CARE CONSULTANT Feasterville Trevose, PA Demonstrated mastery of customer service call script within specified time frames. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained updated billing and account details. Offered samples to Hospitals or Doctors.

IQOR-DIRECT TV CUSTOMER SERVICE SPECIALIST N. Charleston, SC Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Processed payments and restored service. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints.

Active listening skills

Courteous demeanor

Customer service expert

Invoice processing

Telecommunication skills

Energetic work attitude

Sharp problem solver

January 2014 to July 2014

February 2012 to May 2013

September 2011 to January 2012

March 2008 to August 2008

March INTERCONTINENTAL HOTEL GROUP

2007 to January 2008 RESERVATION AGENT N. Charleston, SC Guaranteed positive customer experience and resolved all customer complaints. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer request. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frame. Built customer loyalty by placing follow- ups calls for customers who reported issues. Properly directed inbound calls in phone queues to improve call flow.

Education

TRENTON CENTRAL HIGH SCHOOL

1991 TRENTON, NJ, USA HAVE RECEIVED SEVERAL CUSTOMER SERVICE AWARDS/CERTIFICATES.

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