Lusanda Nicole Sishuba

Room No. *, Orangia Court, Orange Groove,

Johannesburg, 2192

060*******

Date of birth: 31 July 1983 Nationality: South African

Gender: Female ID number: 830-***-****

** *

PERSONAL PRROFILE

A well organized, highly motivated and enthusiastic individual. An excellent

communicator with exemplary people skills. Offers reliability, discretion, intelligence, a

high level of ‘common sense’ competency and a friendly and persuasive nature. Senior

P.A and Project Management strengths. Flexible for both overtime and travel.

CARRER OBJECTIVE

I am looking to find a challenging position that meets my competencies, capabilities,

skills and experience. In turn allowing me to add value to the organization by meeting its

vision, mission and clients’ needs and improving its operational efficiencies.

PROFESSIONAL SKILLLS

• MS Office

• Filing/editing

• Typing

• Office Procedures

• Telephone Skills

• Code 8 Driver’s License

• Reports

• Data Capturing

• Marketing

• Customer Relations

• Sales

• Minute Taking

• Reconciling

• Petty Cash

EMPLOYMENT SKILLS

• Developed ability to work in a fast paced environment

• Maintained excellent customer relations and developed customer rapport

• Developed ability to effectively and efficiently manage the office including the

manager’s diary

• Organizational, administrative and financial skills

• Communication and inter-personal skills

• Knowledge and insight into procurement processes in relation to making travel

arrangements as well as accommodation

• Computer literacy with MS word and Excel and PowerPoint

• Committed to producing results above and beyond what is expected

• Plan organize and co-ordinate events such as meetings, workshops, record

proceedings and follow up on decisions made

• Provide logical support to the manager including traveling and accommodation

arrangements in relation to all events with stakeholders

• Establish and maintain efficient filling system

• Developed ability to accurately and timorously compile monthly records

• Diplomatically resolve customer complaints on as-needed basis

• Accurately and efficiently maintain records of petty cash

• Ability to follow instructions well and make decisions with minimal supervision

• Maintain all record keeping procedures without error including taking of minutes

• Delegated responsibilities to employees to meet company’s expectations

effectively developed telephone communication skills and consistently met quotas

EDUCATIONAL BACKGROUND

Last school attended Gaerobe Centre

Highest standard passed Matric(2002)

Course End User Computing Certificate

Year 2005

Institution Kremlin College

Course Call centre

Year 2004

Institution Skills Development

Completed Data Capturing Certificate

Call centre communications workshop Certificate

CARRER SYNOPSIS

Employer Position Date

Smollan Group SA (Pty) Ltd COMMISSION RECON 2013 November To

CLERK Date

Old Mutual Financial Advisor 2013 February- May

2013

Transport and Economic Support Services Office Administrator 2004 November-

January 2013

Johnnic Junior Receptionist 2004

Nedcor Filing clerk 2003

DUTIES

Smollan Group SA (Pty) Ltd

• Accurate capturing of creditors invoices and credit notes

• Reconciling invoices and credit notes by creditor

• Reporting on over or underpayments as well as discrepancies

• Investigation of fraudulent claims and production of supporting evidence

• Effective debtors reconciliation

• Annual leave staff Audit

• Effective Self-Management

DUTIES

Old Mutual

•

Prospecting:

Identify possible clients/customers in the market

Contact them to schedule appointments in order to introduce/present Old Mutual

Products

•

Sales:

After presenting product benefits, sell the product to the client. (Close sale)

•

Marketing:

Introduce Old Mutual products and their benefits to clients/Customers.

•

Customer Relations:

After sale service

Relationship building

DUTIES

Transport and Economic Support Services

• Assisting with the management of the bus contracts in the Gauteng

province, North West and Northern Cape

• Schedule and manage project meetings

• Taking minutes

• Liaising with the Transport Department’s officials

• Liaising with commuters and the bus Operator

• Manage the office including the manager’s diary

• Analyzing and discussing penalties

• Establish and maintain an effective filing system

• Answering and screening calls

• Provide logical support to the manager including travel and

accommodation arrangements in relation to all events with stakeholders

• Compile monthly records

• Approve bus Operator’s amendments

• Maintaining all record keeping

• Accurately and efficiently maintain records of petty cash

• Plan organize and co-ordinate events such as meetings workshops

• Resolve customer complaints

• Delegating responsibilities to the monitoring team

• Assist in designing of new bus contracts

Reference: Mr. Simon Ngubeni

Tshwane

012-***-**** / 082-***-****

Johnnic Publications

• Answering and screening calls

• Greeting clients

• Establish and maintain an effective filing system

• Electronically recording all established files

Reason for leaving: The contract expired

Reference: Mrs. Frangy Ledwaba

Rosebank

011-***-****

Nedcor

• Establish and maintain an effective filing system

Reference: Mr. Joy Morung

Rivonia Road(Sandton)

Reason for leaving: The contract expired

Contact this candidate