Donessa Mumford

**** ******* ** ******* ** ***** C803-***-****

acf0ep@r.postjobfree.com

TECHNICAL SKILLS:

Blueprints Gauges Lathe

Mill

Microsoft Office 2003 Microsoft Visio Microsoft Outlook

Data Entry Call Center Customer Service Cencon for Windows

Remedy Software Clinical Applications Adobe Acrobat

Collection Helpdesk Certification Dispatch

Account Payable and Receivable Research AS400

SQL Application Web Docs III Scan Apps Software

Desktop Applications EHS systems

PROFESSIONAL EXPERIENCE:

Dr. Padgett Office February 2013- Present

MOA- Assist is medical clinic working patients up by getting vitals and weight, and collect samples and

submitting information in system. Front office checking patients in and out, filing, medical records using

EDI,Scheduling appointments and submit referrals.

Ameritox January 2013-Present

Specimen Processor- Responsibilities consisted of Collect Urine samples, submit patient information in

system, and ship samples.

Lil Cricket October 2010- January 2013

Assistant Manager- Cashier, Assist with reports, scheduling, order, and payroll.

Unforgettable Creations February 2011-Present

Party Planner and Favor Coordinator- Assist with planning parties. Putting favors and gift baskets

together.

Convergys October 2011-December 2011

Customer Service Rep- Assist witnoh wireless service.

South Carolina Department of Mental Health June 2010-August 2011

Medical Technician- Assist patient with collection of blood and urine samples vitals, and testing. Prep

patient before procedures.

Sentara Norfolk General Jan. 2008-Dec 2008 Phlebotomy

Intern Collect blood, urine and stool samples requested by physicians.

Avis & Budget Aug 2007-Dec 2007

Customer Service Rep- Assist with reservation of rental cars.

Priority Staffing/Coleman & Associates Aug 2006-May 2007

Customer Service Rep -Assist customers with Verizon Online Billing and Service. Perform Technical

Support with internet service.

Home Healthcare Sept 2006-Dec 2008

Nursing Assistant-Assist with daily living and ADLS.

VWR APR.2006-AUG2006

CUSTOMER SERVICE REP -Assist with placing orders in a call center for chemicals and lab equipment.

OBIAC HEALTH IT Jan.2005-JAN 2006

Technical Support Analyst-Perform second level tier software troubleshooting, diagnostics, and remote

repair if possible. Perform second level tier hardware troubleshooting and diagnostics. Log incoming IT

support calls using Remedy software. Track, update, researched, delegate and escalate IT support calls to

Business Analysts and other Support Clinician Personnel. Assist in helping the IT Department meet the

demands of the organization through the effective use of currently technology and the support of 600

applications used by personnel. Assist and lead Customer Support Rep I technicians in their daily duties.

National Nursing Dec 2004-Sept 2005

Nursing Assistant -Assist with daily living and ADLS.

OBIAC GBA Jul.2004- Dec.2004

Medicare Specialist-Answered general Medicare questions for beneficiaries. Provide excellent customer

service to Medicare beneficiaries. Medical records using EDI exchange transfer information to other

offices. Answer general claim questions for Medicare beneficiaries. Used Next Generation Database

software and Siebel’s 7-7 software to query scripting information.

DMRO Jun. 2002- Nov. 2004

Key Entry Operator-Perform high volume data entry entering document information into DAISYS

software system. Processed turn in documents and supply discrepancy reports filed documents and

answered incoming calls for office. Schedule Government Liquidation appointments.

NCR CORPORATION Jul. 2001 – Mar. 2002

Coordinator for NOC and IT Field Services in call center environment. Proactively planned, prioritized,

and assigned all outstanding work order tasks for Field Service Engineers, Cisco Engineers and other

Information Technology personnel to ensure the prompt delivery of service to meet NCR contractual

terms and conditions. Assigned work orders for clients such as: Cisco Systems, Wal-Mart, Wachovia,

Bank of America and many other major corporations. Scheduled appointments with security escorts or

third party service providers as required. Monitored and controlling all outstanding work orders from a

Network Operations Center, within specific geographical areas as assigned. Created customer engineers

work schedule and record all incidents relating to CE availability, sickness, holidays, and planned work

commitments. Escalated to the Team Lead and Territory Manager when available CE resource levels fall

below the determined specified limit and reporting daily records regarding CE availability and workload.

Ensured the correct and timely closure and completion of all work orders.

AMERIGROUP CORPORATION Jan. 1998– May 2001 Medical

Claims Specialist- Assist memebers with benefits,Process and verified medical claims for payment

Medifes Apr.1995-Dec.1997

Collection Agent- Assist with collection of Medical payments 30, 60, or 90 days.

KOYO/ Kelly’s Staffing Aug 1994- Feb.1995

Machine Operator- Operated the machine insert the balls within the bearings.

Metal Leve Aug. 1991-July 1994

CNC Operator- Operate the finishing machine that finishes and polishes the inside of the piston for

trucks.

EDUCATION:Thomas Nelson Community College Phlebotomy

Tidewater Community College Respiratory Therapy Autumn

Care Nursing Assistant Orangeburg

Calhoun Technical College Medical Office Orangeburg Calhoun

Technical College/ Koyo Computer Technology

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