OBJECTIVE

My objective is to work for an organization that enjoys celebrating and

contributing to the life of the people who make Canada the best country to

live in worldwide. Therefore I seek employment as a Senior Business systems

Analyst.

SUMMARY

My career in business analysis has been in the retail industry where I

gained 9 years cross system experience.

Early on I was heavily involved in promoting and resolving system errors.

This included not only logging the calls but interrogating code, resolving

erroneous logic, testing and correcting data. This was done with an

understanding and helpfulness in dealing with irate and angry clients.

Later I moved from troubleshooting and adhoc work to working through the

entire systems development life cycle of various large retail projects.

Various methodologies were used including Waterfall and Agile. Throughout

the projects, I liaised directly with the Client business unit to determine

their requirements, compiling functional and technical documentation and

assisting with user acceptance testing. At the same time I established

proficiency as a systems analyst/programmer in developing, testing, change

management and integration of code. Lessons learned analysis and post

solution assessment were conducted.

My communications skills have been very well honed. Much of the work

required interpersonal interaction and I developed trusting relationships

with my colleagues and clients alike. I have used verbal and written

techniques when communicating with both the business unit concerned and the

technical team. I am also able to explain technical components to non

technical staff in a conceptual manner that successfully transfers

knowledge. I gained a full and complex understanding of the retail custom-

designed system and my subject matter knowledge of the subsystems and how

they interacted with each other was frequently and significantly called

upon for advice and knowledge transfer in the development of a new more

efficient design.

EDUCATION

Foundations of Business Analysis (certificate)

University of Toronto (July 2014)

Applied Project Management in an IT Environment (certificate)

University of South Africa

Diploma: Information Technology Durban University

of Technology

PROFILE

. Consciously aware of improving relationships with others by understanding

their perspectives and issues and works toward win-win solutions

. Uses a high degree of insight and able to interpret and translate Client

business requirements into application and operational solutions

. Strong analytical thinker and problem-solver, always seeking to develop

new or enhanced methods and techniques to resolve problems

. High level of organizational skills adapting easily to new tasks as per

business requirements

. Strong Interpersonal and facilitation skills

. Lead, coach and mentor and facilitate others for results and good

performance

. Dynamic communicator with excellent writing skills and ability to

interact professionally with diverse groups

. Adaptable, embraces change and adjusts quickly to changing work demands

. Detail-oriented, diligent, attentive, adhering to quality standards to

ensure best results

. Able to work with minimal direction while keeping an open flow of

information with all concerned parties

. Continuous learner, flexible and team player

. Always working to exceed customer expectations

BUSINESS SKILLS

. Business Analysis - Waterfall and Agile Methodologies 7 years relational

database

. Systems Analysis - 8 years

. Project Management - PRINCE2 - 4 years

. Programming Skills - 9 years mainframe relational database

. Database concepts - relational

. Manual Testing Disciplines - unit and user acceptance

. Documentation Management - functional, technical, test cases

. Change Management - change control and implementation

. Help Desk and Troubleshooting

. Full Systems Life Cycle Experience - (end-to-end)

. Client Relationship Management

. Exposure And Demonstrated Experience To Multiple Information Processing

Environments

TACTICAL KNOWLEDGE

. 9 years business analysis functions, systems analysis and relational

database programming

. 9 years - IBM MVS [Mainframe] with zOS

. Applications/Tools : TSO JCL CICS batch

. Databases: Adabas relational database

. Languages: NATURAL

. Familiar with SQL

. Proficient with Ms Office and Ms Project

EXPERIENCE

Business Connexion Durban, ZA October 1998 -

February 2006

Business Systems Analyst and Mainframe Programmer (Client :-

Massdiscounters - subsidiary of Massmart)

Scope of work:

. Analyzed and generated solutions to resolve software design and program

deficiencies

. Worked closely with the Client through the full system development

lifecycle to meet their needs of information systems development,

enhancements and customizations, and maintained ongoing contact to ensure

Client satisfaction

. Acted as primary point of contact for Client project members regarding

assigned project scope

. Facilitated IT stakeholders sessions to assess comprehensive business

needs of complex business requirements so as to determine business

solution requirements

. Created and delivered Client presentations

. Created project management documentation supporting each stage of the

lifecycle from end-to-end

. Created Functional and Business requirements documentation covering:

solution design, developing, test plans and test cases for User

Acceptance Testing (UAT), quality assurance, production integration

following change management policy and post-implementation review.

. Performed troubleshooting on the help desk

. File transfer between systems, PC to and from mainframe

. Executed testing and assisted with UAT

. Executed change management procedures

. Mentored and provided subject matter knowledge transfer to programmers

and analysts in inventory, sales and supply chain management

Toyota Manufacturing Durban, ZA

July 1997 - August 1998

Junior programmer

Scope of work

. Maintained existing Bill of materials systems where needed.

Toyota had opted for changing their IT infrastructure and wanted to

terminate all mainframe components. The legacy system was relatively stable

and no new development took place.

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