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Customer Service Administrative Assistant

Location:
Marietta, GA
Posted:
September 19, 2014

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Resume:

Tonya Burke

** ******* ******, ********, ******* 31405

E-mail: acf03n@r.postjobfree.com Phone: 803-***-****/912-***-****

Goal: My career goal is to advance to a high level position in Management. My current GPA is 3.58 and my

major is Business Administration (General).

Strengths: Work well under pressure

Fast learner

Quick to adapt

Team player

Experience

Bankers Life and Casualty (August 2014-present)

Savannah, Georgia

Insurance Agent (Licensed)

• Experience in sales and marketing of products offered by the company.

• Experience in customer service.

• Experience in Eapps.

• Good oral communication with clients and potential clients.

• Good phone communication.

• Presentations to clients to sell products.

Student/Unemployed (June 2010-August 2014)

Columbia Southern University

Texas Department of State Health (Sept 2009-June 2010)

Services, Austin, Texas

Administrative Assistant III

• Proficient in MS Word, Excel, PowerPoint, and Outlook

• Performed routine administrative support and technical assistance program work

• Knowledgeable in effective office practices and administrative policies and

• procedures.

• Answered/transferred multi-line phone and greeted visitors

• Prepared correspondences, meeting notes, and narratives

• Arranged and scheduled travel and travel vouchers

• Worked with specialized software application input reports for department

• Participated in departmental budgeting

• Participated in departmental or cross-functional teams when needed

• Maintained records and organized filing

• Completed open records requests for supervisors or other organizations

• Distributed and collected mail

• Experience with corporate operations

• Skilled in organizing and proofreading and editing correspondence and

documents.

• Project management skills

• Great organizational skills and good communicator.

• Prepared and maintained statistical reports, leave and personnel records, case control systems, case

records and related files for the unit.

• Functioned as the unit timekeeper and process purchase orders as directed.

• Tracked special projects and assisted in developing and implementing internal

administrative and technical policies and procedures.

• Performed purchasing duties and maintained inventory of office supplies, forms, and publications.

• Supervised temporary employees

• Attended work regularly.

• Adjust to heavy workload and met strict deadlines

• Participated in all required training; requested to participate in any specialty training

Awards: 2 Merit increases and awarded Administrative leave twice for Outstanding Performance

Supervisor: Paula Anderson

Reason for leaving: Due to a commute of 1.5 hours with gas prices increasing fast and started school

Texas Department of State Health, (January 2008-September 2009)

Services, Austin, Georgia

Administrative Assistant II

• Knowledgeable in effective office practices and administrative policies and

procedures.

• Skilled in organizing and proofreading and editing correspondence and

documents.

• Performed data entry

• Skilled in standard office equipment

• Able to maintain records

• Able to organize and prioritize multiple tasks.

• Communicate effectively both verbally and written

• Maintained simple to moderately complex spreadsheets.

• Supervised and trained temporary staff.

Supervisor: Paula Anderson

Reason for leaving: promotion

Unemployed, (February 2001 – January 2008)

(Living abroad in Germany/active duty spouse)

Talent Tree Temp Agency

Austin, Texas (Sept 2000-February 2001)

Data Entry

Processed mutual funds application for Janus

Required to have high quality expectations and high productivity

Temporary assignment

Express Personnel Services, (August 2000-September 2000)

Killeen, Texas 76542

Data Entry

Maintained records for admissions at Central Texas College

Temporary assignment

Unemployed (March 1999 – August 2000)

South Carolina Department of Mental Health, (October 1996-March 1999)

Columbia, South Carolina

Administrative Specialist II

• Prepared invoices, receipts, vouchers, bank deposits, budget request

• Summarized reports and compiled statistical data for vendors

• Performed weekly and monthly inventory of supplies

• Able to perform administrative support and advance office duties such as word

processing, filing, electronic mail, reports, records and other documents

• Communicate effectively and clearly to the public

• Worked effectively and cooperatively with staff, supervisor, and associates.

• Gathered, analyzed and documented information pertinent to specific project.

• Worked independently and completed all work, in a timely manner

• Participated in quality assurance programs and all in service educational

programs

Supervisor: Carol Petersen

Reason for leaving: Due to military move

Education

Columbia Southern University,

Orange Beach, Alabama

Bachelor of Business Administration

Currently enrolled in school to get my bachelor’s degree

Credit hours: 108/120

Skills

More than 5 years of Administrative experience

PeopleSoft

Experienced with Regulatory Automated System, (RAS)

Microsoft Office (Word, Excel, Outlook, publisher, and PowerPoint)

References:

Dora Fogle, MPH, Sanitarian III Dana Shuler, Environmental Specialist

TX Dept of State Health Services TX Dept of State Health Services

512-***-**** 979-***-****

Paula Anderson, Manager, Retired

TX Dept of State Health Services

512-***-****



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