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Project Manager Customer Service

Location:
Pune, MH, India
Posted:
September 19, 2014

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Resume:

Mandar Ashok Bhumralkar

T: +**

986*******

E: acf03b@r.postjobfree.com

Objective

I would like to contribute to Software Development and Implementations Projects that engage

complete SDLC.

Summary:-

Have 10+ years of Experience in IT Delivery and Services industry.

Customer facing experience in Critical Projects.

Worked with Product Development teams.

Expertise in PLM/PDM implementations/customizations to business requirement.

Expertise in Technical Leadership.

Expertise in Project Management.

Expertise in People Management.

Education

Bachelor of Computer Science, University of Pune, Maharashtra, India, 2004.

Technical Skills

Languages: C, C++, Java/J2EE, SQL-PL/SQL

Platform: Windows Server (2003, 2008R1 and R2), UNIX – Solaris 10, RHEL 4.5

Web Technologies: Apache 2.2, Tomcat 6.0

Database: Oracle 10g and 11g (Enterprise and Standard Edition), MS SQL 2008 R2, 2012.

PLM: Windchill 8.0 to 10.2 Solutions: PDMLink, ProjectLink, And Pro/INTRALINK

Experience

Barry-Wehmiller International – A Barry-Wehmiller company ( March

2013 – Till-date)

Project Manager – Engineering Services (PLM)

Core Competencies of Project Manager

Onsite functional liaison for PLM projects

Perform project assessment study, prepare project plans, resource & costs estimates and

layout solution approach

Develop implementation methodology for PLM implementations

Perform As-Is Study, design To-Be process for Windchill PLM/PDM implementation.

Identify customization and lay out a plan for development

Providing solution architecture, conduct integration testing and training

Project scheduling and manage team consisting of Functional and Technical consultants

Coordinating between customer onsite and offshore consultants

Go-live and post implementation support

Mentoring team members in Implementation and developing customization

Handle customer demo’s, technical know-how’s and PLM related technical solutions

Projects Undertaken

1.

Project Title: Engineering Change Management, ProjectLink, NC and CAPA as well as

ERP connector Implementations.

Client:Hunter Fan Company, TN, USA

Roles: Senior Consultant / Project Manager

Number of Resources: 2

Duration: August 2014 to December 2014

Software Technologies: Windchill PDMLink, ProjectLink 10.2 Creo 2.0.

Project Description:

Hunter Fan Company decided to automate their current paper based Engineering Change

Management and New Product Development process through Windchill PDMLink and

ProjectLink. They also wanted to establish the supplier collaboration through their ProjectLink

so that they can share the Change information with their vendors. BW-I has undertaken this

Project in order to develop Project Plans and unique and customized workflows for their PR,

ECR and ECN processes. BW-I has also committed to implement NC and CAPA modules of

PDMLink as well as develop ERP connector in order to publish the data to certain distribution

targets.

Responsibilities:

Assessment / Requirement gathering, Business Mapping, customization and implementation.

2.

Project Title: PLM Implementation and Data Migration

Client:Zebco Brands, Tulsa, OK, USA

Roles: Senior Consultant / Project Manager

Number of Resources: 4

Duration: Since May 2013 – August 2014

Software Technologies: Windchill PDMLink 10.1, MS-SQL 2012, Java, PL/SQL.

Project Description:

Zebco Brands spans over 7 brands of fishing reels that are currently active in the industry. It is

one of the largest brands in fishing reels that is operational in USA. Zebco decided to

systematize and streamline their Change Management and New Product Development process

through PLM.

BWIR undertook this end-to-end implementation and built the Windchill PLM system with best

industrial compliance and practices. Automated the current paper based ECR/ECN and NPD

system into PLM structural formats of Workflows / LifeCycles in lightweight customized

approach. BWIR also helped Zebco to rearrange their Engineering processes in order to be in-

line with best industrial practices and methodologies.

Responsibilities:

Managed a team of functional and technical consultants to develop configurations,

customizations and data migration.

Requirements gathering and analysis and functional coordination between offshore team and

customer.

Designed PLM architecture for customer’s current business state. Validated and ran the

recursive analysis to meet customer requirements.

Modified the OOTB Workflows and tweaked/customized them within the scope of the

project.

Strategized the data migration for 25 years of legacy data. Defined and implemented

different methodologies for feasibility test. Prepared the tools to accommodate migration

requirement.

Carried out UAT, End User Training, Go-Live, Go-Live support successfully.

Achievement: Excellence Award for Project Coordination, July 2013.

3.

Project Title: Data Migration from Pro/INTRALINK 3.4 to Pro/INTRALINK 10.1

Client:ThermaClime Technologies Inc., OK, USA

Roles: Senior Consultant / Project Manager

Number of Resources: 2

Duration: September 2013 to October 2013

Software Technologies: Windchill Pro/INTRALINK, Creo 2.0.

Project Description:

This was a typical data migration from Pro/INTRALINK 3.4 to Pro/INTRALINK 10.1. It

involved a rehearsal and validation before the actual Production Migration.

Responsibilities:

Business Mapping for Target system and Project Co-ordination.

Achievement: 100% customer satisfaction after Go-LIVE.

4.

Project Title: Windchill PDMLink upgrade from 9.1 to 10.1

Client:Wilson Trailer Company, Oklahoma City, OK, USA

Roles: Project Manager

Number of Resources: 2

Duration: November 2013 to January 2014

Software Technologies: PDMLink, MS SQL 2008 R2, 2012.

Project Description:

Wilson Trailer Company decided to upgrade their Production environment from Windchill

PDMLink 9.1 to 10.1. BWIR carried out 2 rehearsals and validation before the actual Production

Migration successfully.

Responsibilities:

Project coordination and technical mentorship.

5.

Project Title: Data Migration from Pro/INTRALINK 3.4 to Windchill PDMLink 10.2

Client:Globus Medical Inc. PA, USA

Roles: Senior Consultant / Project Manager

Number of Resources: 2

Duration: June 2014 to August 2014

Software Technologies: Windchill PDMLink 10.2, Oracle 11g, FlexLM, Creo 2.0.

Project Description:

This was a typical data migration from Pro/INTRALINK 3.4 to PDMLink 10.2. It involved 2

rehearsals and validation before the actual Production Migration.

Responsibilities:

Business Mapping for Target system and Project Co-ordination.

On Sabbatical

(June 2012 – February 2013)

This was a planned sabbatical to do travel across India and enhance knowledge.

PTC Software (India) Pvt. Ltd (May 2006 – May -2012)

November 2011 – May 2012

Section Manager - PLM

Headed the Runtime environment area for the Product. Windchill Runtime Architecture is about

executing Windchill J2EE Codebase over 3-tiered architecture that encompasses various Product

areas like Clusters, File-Vaulting/Replication, Index Search, Performance and many more.

Core Competencies of Section Manager

Efficient People Manager.

Point of Contact for R&D, Product Management, Sales and Global Services to

understand/resolve various technical issues related to Product.

Handle Account Escalations that are related to Customer’s Project Needs (project

deadlines/Rehearsals/Go-Live). Be single point of contact from PTC and coordinate the

customer’s business needs internally within different functional teams.

Scheduling & Metrics Management – Manage Team related metrics and schedule

organizational activities.

Group Management – Manage Functional groups that handle different product areas.

Train and get Group Leaders/Senior Engineers up to the speed.

May 2009 – October 2011

Group Leader - PLM

Core Competencies of Group Leader

Lead the team for technical as well as operational issues. Learn and practice People

Management.

Set Goals and Career Path. Assign the roles per the set corporate goals and objectives.

Execute Performance Reviews / appraisals for the team bi-yearly or per the business

need.

Attend CFTs (Cross Functional Team meetings) to bring up customer issues from real

environment to R&D and Product Management.

Work with PTC on-site Engineers/Managers to address various customer issues. Also, co-

ordinate with R&D, Release Management, Product Management, Sales, Global Services,

QA, and Maintenance Department for requirement gathering/analysis as well as to

address customer issues on Escalated Priority.

Work in conjunction with Program, Project and Escalation Managers to keep up the

priority of Corporate/political escalations. Conduct and execute the conferences/meetings

to understand the status on point/account issues.

Monitor and execute ILT (instructor led training) for PTC’s premium customers.

Point of Contact for TS Recruitment. Co-ordinate with HR and to external consultancies

through HR for efficient hiring.

Remarkable Achievements as a Group Leader

Developed and sustained Technical Expertise for Windchill Runtime Architecture team.

Applied timely and long term strategies to develop Senior Engineers. FY 09.

Ran the TS – Internal Project for Team Based Support. Started the pilot first time for

India Support Center. FY 09.

Helped and coordinated for GO-LIVE, Upgrade Projects as well as corporate escalations.

FY 09, 10.

Brought the team up with their PTC customer satisfaction to the optimum level. FY 10.

Recognized key members with Excellence Awards.

Executed on-shore workshop for Senior Engineers to further develop their expertise with

the help of R&D team. Engaged in various seminars and interactive sessions to achieve

this goal. FY 10.

Developed highly efficient technical trainers for Internal and external purpose. FY 10.

‘Exceptional Performer’ for FY 10/11.

Achievement: Excellence Award as Group Leader, October 2011.

Feb 2008 – April 2009

Engineer - PLM

Core Competencies

• Commendable expertise on Windchill Runtime Architecture.

• Sound understanding of 3-tiered J2EE application.

• Exposure to Web Technologies and Networking in real time environment.

• Configurations & Implementations:

Replication Methods over WAN

File Vaulting – over NAS-SAN or local storage.

Index Engine / Policies for indexing.

Install/Update different releases of Windchill and its MORs.

Installation of different solutions of Windchill as well as its components.

JNDI for external LDAP. Configure LDAP with different attributes/parameters

and filters for optimized mapping between LDAP and Application.

Configure Apache as Web/Proxy Server as well as Load Balancer. Split

Configuration

Proxy, Reverse Proxy, DNS / split DNS configurations for Windchill Solutions.

Application Performance in terms of Garbage Collections, DB Tuning, and

optimizing system resource usage e.g. Workflows, Queues.

Setup VMware environment to replicate/test customer use cases.

Setting up Application Clusters – Configuration of Windchill / Tomcat Clusters

for Load Balancing.

File/track Software Performance Reports (SPRs) and Enhancement Requests to

R&D and Product Management.

Project Undertaken:

Project Title – Service Request (SR) Based Support - PLM (November 2009 –

November 2010)

Client – In-house

Organization – PTC Software (India) Pvt. Ltd.

Project Duration – 1 Year Pilot

Team Size –6

Role – Project Manager

Project Description:

Service Request Based Project was designed to change the model of orthodox maintenance

support within PTC. Enforcement and adoption of a new layout of support model ensured highly

efficient resource management, team based investigation of technical problems and appropriate

documentation of architectural solutions. It developed highly efficient software tools for the

consultants to integrate, collaborate and communicate for the runtime technical issues.

Core Responsibilities

Part of Project Charter Creation and Layout Design.

Chief Implementer of the Project for the offshore India Team.

Onsite functional liaison for Development team that developed software tools needed for

successful Project Execution.

Documenting the customized Project Management Plan for the offshore center.

Developing the offshore Project Team.

Influencing the project team throughout the pilot for consistent Project Performance.

Coordinating between Executive Project Team, Project Sponsor and offshore consultants.

Be the Functional as well as Technical Consultant for the team.

Achievements

Travelled onshore for the Project Plan build up and to be a part of the Project Charter

team.

Implemented the Project successfully for offshore India Team.

Developed the project plan per the changing business need and sustained the compliance

of the processes for Project execution.

Rolled out the Project in full swing after the successful pilot.

May 2006 – Jan 2008

Associate Engineer

Core Competencies

Guide Administrators on site to maintain MCAD Servers on UNIX (Solaris, HP-UX, and

AIX) and Windows 2003 Server.

Setup and maintain the clusters (TRIAD) for CAD license distribution and fail-over/fault

tolerance mechanism.

Guide administrators in setting up different policies/rules for smooth license distribution

with optimum usage.

Expertise in FlexLM License Server Configuration.

Administering and implementing different automated Installation procedures for CAD

Software like Pro/ENGINEER Wildfire 2.0, 3.0, and 4.0.

Achievement: Excellence Award, February 2007.

vCustomer Services (India) Pvt. Ltd.

Nov 2004 – May 2006

Technical Support Engineer

Responsibilities

Providing Technical Support for wired & wireless LAN equipment, such as

Broadband Routers, Access Points, Network Bridges, Network Adapters for the

Desktop and Notebook PC and Hubs and Switches.

Initial Configuration, troubleshooting & Upgrade of the SOHO routers.

Handling different wireless encryption methods such as WEP WPA-PSK etc.

Configuration of VPN set-up, Installation of the Print Servers and complex

wireless devices that operate on IEEE 802.11.

TATA Teleservices (M) Ltd.

Sep 2003 – Oct 2004

Customer Service Executive

Responsibilities

Worked in Customer Service Department for CDMA Phone Users. Supporting Enterprise

users and also dealing with regular & corporate clients proficiently.

Handling the escalated issues from CSEs (Customer Service Executives) and complying

with them until the resolution.

Personal Information

Present Address: 194/855, Asha Housing Society, Sant Tukaram Nagar, Pimpri, Pune – 411018,

Maharashtra, India.

Email: acf03b@r.postjobfree.com

Contact No: Cell: +91-986******* Residence: +91-20-274*****

Languages known: Marathi, Hindi, English (US/UK)

VISA: US B1, US L1-B

Nationality: Indian



Contact this candidate