D AR I C E M C DO N A L D

**** ********* *****, *********, ** 30294 (H) 404-***-**** (C) 404-***-**** acezxj@r.postjobfree.com

CONSULT I NG SOLUT IO NS EXPERT CL I E N T RE LAT IO NS H IP M A NAGE ME N T ACCOU NT

M A NAGE ME N T

Accomplished and dynamic professional with 20+ years of successful experience in a wide range of

business functions; demonstrated expertise in client relationship management, leading sales and

marketing plans, and providing business ini tiatives to support corporate objectives. Strong

i nterpersonal and communication skills with a proven t rack record for building relationships and

success via strategic planning and implementation, budgeting, forecasting, market analyzing, and

i dentifying/capitalizing upon market opportunities to ignite revenues and enhance market share.

P roactive leader with refined business acumen and exemplary people skills.

A REAS OF EXPER T ISE

Planning/Organization ● Customer Focus ● S trategic Planning ● Research/Analysis ● C lient

Relationship Management ● H R & Recruitment ● Sales & Marketing ● Vendor Relations ●

Risk Management ● Account Management ● VAT ●Training & Development ● P roject

M anagement ● Conflict Resolution ● Consulting ● Customer Service ● Public Relations

●Business Development ● S trong Business Acumen

PRO F ESS IO NA L EXPER I E NC E

HA M P TON CONSULT I NG SERV ICES, A tlanta, GA, 2011 – P resent

C lient Services Manager (Contract)

Effectively engage with clients, evaluate and enhance HCS processes, resulting in 20% in ternal

efficiency improvement. Simultaneously manage numerous client relationships of varying

services, scope, and size. Serve as overall contact of day to day client relationships and

operations.

Assist in management of program profitability and performance metrics. Includes budgeting,

forecasting, monitoring actual, pricing/packaging of new offerings, accounts receivable

management, invoice preparation and Service Level Agreement.

Provide ongoing communication to clients on project status, deliverable, timing issue

resolution, expectations, etc.

Maintain thorough understanding and knowledge of client’s business, industry, t rends, and

current events.

Manage activities related to developing and executing strategies and plans for the company’s

or the business unit’s vendor initiatives.

Ensures compliance with all contractual service level agreements, order fulfillment, policies

and procedures.

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Spearhead creation of sponsorships and engagement programs. Initiate partnerships with key

decision makers at mid-market companies, resulting in a 3% year over year sector growth.

Generated a 40% increase in new business within the first year. Create service agreements

and negotiate contract renewals. Successful account retention rate of 98%.

Orchestrate a variety of events for clients with budgets up to 300K.

Adhere to standardize work processes, tools, and methodologies to improve quality and

p rofitability.

Work accurately under tight deadline and manage mul tiple projects/deadlines

s imultaneously.

T H E QU I PSOUN D CORPORAT IO N, A tlanta, GA, 2001-2011

National Sales Executive

Consulted Fortune 500 companies in Value Added Tax (VAT) Recovery areas that achieved sales

goals and revenues generating $1.7M annually. Developed sales proposals and negotiated

contract agreements. Delivered highly effective presentations to senior executives in Tax,

Accounting & Finance.

Identified, researched and pursued prospects to generate new business focusing primarily on

VAT by targeting qualifying prospects for all service lines.

Developed and cultivated long-term relationship with key management within the

organization.

Maintained an appropriate incremental sales pipeline to achieve account enrichment goals.

Planned, implemented and executed all marketing and promotional plans.

Performed and supervised audits and prepared formal correspondence to the Tax Authorities

on behalf of the client.

Conducted corporate staff training on proprietary system to streamline work process and help clients achieve

business objective, strengthen management & increase profitability.

Opened numerous key accounts totaling over $250,000 in annual sales.

Grew account base to over 100 major accounts within southeast terri tory. Key accounts

i ncluded: Bausch & Lomb, Inc., BMW Manufacturing Corporation, GE Power Systems,

P itney Bowes Inc., and Bayer Corporation.

Successfully developed and achieved target goals for account volume, share, and profitability.

Achieved up to175% of service sales goals annually.

EQUIFAX RISK MANAGEMENT, Atlanta, GA 1999 2001

Senior Account Manager

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Developed and administered credit and collections programs. Oversee investigation of credit risk of residential

and commercial customers. Formulated collection policies and procedures, monitored and managed collection

efforts by continually auditing accounts and reports, developed and executed successful new approaches.

Managed a portfolio of accounts over 6 million within a blended call center environment.

Directed a team of 12 collection representatives to achieve assigned goals and performance

s tandards.

Effectively recruited, t rained and coached collectors utilizing an “open door” policy.

M aintained high morale and an effective team-oriented environment.

Negotiated settlement of accounts and payment arrangements within corporate guidelines.

Led the recovery of $641K in writ ten off deficiency balances improving P&L.

Facilitated the rapid development and implementation of key company ini tiatives through

collaborative efforts with all levels of management and departments.

Maintained the highest level of quality control and ensured staff members took the best

possible corrective actions based on proven collections method.

Improved and sustained call center ensuring quality scores to greater than 90%.

Mi tigated r isk, implemented new collection initiatives to reduce company exposure of 120-day

accounts by 34%.

Achieved unprecedented employee retention of 96% through staff engagement and incentive

p rograms.

E D UCAT I O N

BACHELOR OF ARTS, ENGL IS H /M I NOR: JOURNAL IS M, J ackson State University,

Jackson, MS

SELEC TE D T RA I N I NG & PRO F ESS IO NAL D E V E LOP M E N T

Sales Boot Camp- Tom Hopkins Sales Training Seminar P roject Management-Franklin Covey

T raining Seminar

Time Management - Franklin Covey Training Seminar T he Complete Sales Closing Seminar-

Z ig Ziglar

PRO F ESS IO NA L CER T I F I CAT I O NS

Microsoft Excel Certificate of Completion M icrosoft Access Certificate of

Completion

Fair Debt Collection Practices (FDCPA) Certificate of Completion

T EC H N ICAL P RO F I C I E NC I ES

DAR ICE MCDONALD-PAGE 2

Microsoft Office Suite (Word, PowerPoint, Excel, Access) Jesubi

Act! Sales Force

Siebel Inside View

Davox CUBS

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