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Customer Service Manager

Location:
Indiantown, FL, 34956
Posted:
July 16, 2014

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Resume:

John D Kendall

Indiantown, Florida

acezsu@r.postjobfree.com

352-***-****

PROFESSIONAL EXPERIENCE:

CAM School

PROPERTY MANAGER - Nov 2010 to Present

St. Lucie Mobile Village

Indiantown, FL

Overall Management of 220 units Mobile homes and RV Lots

In Charge of maintenance and hands on work, rent collection and evictions.

Budget. Up keep, curb appeal. Hiring and training employees and

termination.

Yardi and Microsoft experience. Hud. 24/7 availability. Customer service

and people skills. Problem Solving. Financial decision making. Contract

bids, Hands on experience in maintenance and management.

Strong customer service skills, proven leadership abilities, time

management and resident conflict resolution/communication skills. Very

organized, dedicated and has the ability to multi-task.

CONSTRUCTION MAINTENANCE SUPERINTENDENT

- May 2010 to October 8, 2010

Clearwater Housing Development Corporation. Clearwater, FL

In charge of Construction Rehab of Apartment Units. Apartment Turns.

Management. Over see subcontractors. Order supplies and budgeting, quality

control, inspections, plumbing, electrical, all phases of Maintenance.

Youth Director

- Sept 2009 to March 2010

First United Methodist Church of Ada, Ok

129 W. 14th St. Ada, OK 74820

The Church was without a Youth Pastor for 5 months and had a dwindling

youth group of about 10 youth. Made changes to adapt to the youth culture

of today and brought Christ back in the center of the ministry. Marketing

using Facebook, texting, personal phone calls and emails to each youth as

an outreach to bring them back to the church and their friends and family.

We grew the ministry averaging 30 to 40 youth now in a short time.

OWNER MANAGER INVESTMENT PROPERTIES, MAINTENANCE

December 2003 - September 2009. Hudson, FL 600+ Units

Owned and Managed Apartment Buildings and Mobile Home Parks. Managing and

training staff, soliciting and analyzing vendor bids, tenant relations,

marketing, leasing, accounting, background checks, website, collections.

Hands on all Maintenance, HVAC, Electrical, Plumbing, Painting, Drywall,

Security, Interior and Exterior maintenance. phones, Managed and handled

all phases of maintenance. Maintain a clean overall appearance of the

properties inside and out. Effectively manage deadlines and owner

commitments

Collaborate with Property Managers to compile, generate and submit an

annual operating budget for each property in a timely manner.

Maintain budget/cash flow expectations.

Monitor property performance income and expenses.

Implement action plans to achieve expected returns.

Review and correct monthly variance reports as needed.

Supervise, train, and mentor Property Managers.

Ensure Property Managers are following all collection guidelines for

delinquent accounts.

Prepare periodic inspections of building and property conditions.

Oversee alterations or reconditioning of community property.

Direct and monitor Property Managers in adhering to company policy and

safety standards.

.

CONSTRUCTION MANAGER: ARTHUR RUTENBERG HOMES -

September 2000 to Nov.2003 - Stuart, FL

Oversee daily field and subcontractor operations of luxury High end new

build homes. Handling every aspect from beginning to end. Functioning daily

on computerized ordering of materials, proposals, work & purchase orders.

Review contracts, provide on-site management and quality control to ensure

projects meet time, budget and quality requirements. Coordinate, supervise

and schedule subcontractors / laborers. Provide excellent customer

relations -- from beginning to end of projects. Redline review meetings

with buyers to go over design specification on drawn plans. Work together

with architects and engineers in reviewing drawings and specifications.

Follow up and schedule all warranty work after closings. Mortgage draws and

tracking.

SUPERINTENDENT - SWEETWATER HOMES of CITRUS COUNTY

March 1998 to September 2000 - Homasassa Springs, FL

Production and Semi Custom Homes. Oversee daily field and subcontractor

operations of luxury High end new build homes, remodeling and commercial

projects for fast track production custom home builder. Provide on-site

management and quality control to ensure projects meet time budget and

quality requirements being built in accordance with all contract documents

to ensure zero defect and budget control. Coordinate, Supervise, and

Schedule subcontractors / laborers. Provide Excellent customer relations --

from beginning to end of projects. Work together with architects and

engineers in reviewing drawings and specifications. Follow up and schedule

all warranty work after closings

SOLE PROPRIETOR / PRESIDENT - KENDALL BUILDERS

June 1987 to March 1998- Royalton, New York

Building Company President Royalton, New York

Oversaw daily field and subcontractor operations of luxury High end new

build homes, remodeling projects, fast track production custom home

builder. Hands on all Maintenance and Building. Electrical, Plumbing,

Painting, Drywall, Interior and Exterior maintenance. Development from land

acquisition to long term strategic planning, including several

subdivisions. Handled ALL aspects involved with building homes from sale to

close.Personally worked hands on in all trades including: Home Design &

Floor plan layout, and Sales Management. Reputation for & Commitment to

excellence in All areas of building & customer relations from appropriating

mortgages to closing contracts - at every step. Negotiated subcontractor

agreements, purchase orders & contracts with clients. Designed and

implemented renovation plans; obtained all permits & approvals, selected,

ordered and reviewed the status & quality of all materials. Zero defect and

excellent cost effective budget control

REAL ESTATE AGENT / MANAGER - STOVROFF & HERMAN REALTY

Wilson, New York June 1986 to June 1992 -

After only 2 months, I was selected from over 600+ agents, to take over,

manage & overhaul, reorganize and repair all of the damage left by the

former Office Manager & agents at Stovroff & Herman (northern waterfront -

Lake Ontario) office # 32, Wilson N.Y.,who "left" to start their own real

estate office -"sabotaging" our offices inventory of contracted listings

with them. Within weeks, We were quickly organized, and running smoothly --

having only 3 agents (including myself, my wife & our new trainee) with the

highest inventory of listings & sales ever recorded at that office, even

with their previous "peak" of 17 agents. Ranked higher than other real

estate offices having over 30+ full-time agents, in more desired & larger

median priced areas in volume, units, listings & sales on a consistent

basis. Negotiated contract agreements. Trained assisted and motivated new

agents, accompanying them on their contract negotiations and presentations.

Represented and Marketed several new builders - creating widespread

recognition through our unique advertising - Greatly expanding their

business growth by over 700% in the first year alone. Researched and

developed presentations for several residential subdivisions that I

submitted - receiving full approval for each. Member of the "Multi-

Millionore" / "Presidents Club"/ "Agent of the month" for my office - All

but 4 months of my 6 years in real estate

References -

Clearwater Housing Development - 727-***-**** Luis

First United Methodist Church - 580-***-**** Donna

Sweetwater Homes -- -- 352-***-**** Richard



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